Summary
Overview
Work History
Education
Skills
Technical Skills
Activities
Timeline
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Mahmoud Gassama

Bowie,MD

Summary

Dynamic Identity and Access Management Engineer with expertise in ForgeRock solutions at Ping Identity. Proven ability to troubleshoot complex issues and mentor teams, leveraging skills in OAuth2.0 and SAML. Recognized for exceptional problem-solving and communication skills, consistently delivering high-quality support and enhancing customer satisfaction.

Overview

8
8
years of professional experience

Work History

Identity and Access Management Engineer

Ping Identity/ForgeRock
01.2022 - Current
  • Efficiently triage, troubleshoot, and resolve complex issues related to Ping AM (Access Management Platform) installation, upgrades, configurations, and replications
  • Develop reproducible test cases to confirm bug cases or provide workarounds for customers
  • Collaborate with Product Support, Sustaining, and Engineering teams to resolve complex customer issues, including scripting optimization and implementation concerns
  • Provide support in delivering patches and verifying successful deployment
  • Participate in a rotational on-call schedule to provide 24x7 support
  • Assist Ping Identity customers in identifying and resolving technical issues with products such as OAuth2.0, SAML, OIDC, Java, web containers, REST, LDAP, Linux, HTTP/WS protocols, and authentication management
  • Support ForgeRock Identity Cloud, collaborating with Site Reliability Engineers (SREs)
  • Provide support for both on-premise and SaaS-based ForgeRock solutions
  • Mentor new engineers, helping them familiarize themselves with processes and workflows

System Administrator

Modest Technologies Solutions
Washington, DC
01.2019 - Current
  • Provided on-call 24x7x365 support for system administration and troubleshooting
  • Gathered comprehensive requirements from project managers and team leads regarding server migrations
  • Managed installation, configuration, upgrades, and monitoring of Linux servers
  • Documented setup procedures and system-related policies
  • Coordinated with internal and external resources to meet tight project deadlines
  • Utilized Active Directory for authentication and authorization of users within domains
  • Managed patching, configuration, and version control using Nexus and GitHub
  • Built, configured, and deployed virtual machines and templates
  • Led a project with Sprint involving DNS, NFS, FTP, remote access, and security management
  • Configured and extended logical volumes using Logical Volume Manager (LVM) to support file system growth

NOC Analyst

Towson University
Towson, MD
01.2017 - 01.2019
  • Acted as a primary troubleshooting resource for campus users
  • Diagnosed and resolved technical issues with iOS, Mac, and Windows devices
  • Managed and directed support tickets using ServiceNow
  • Provided over-the-phone and remote support for over 5,000 clients
  • Offered technical assistance for Microsoft Office 365 (Outlook, Word, Excel, Skype for Business)
  • Consistently met/exceeded a weekly quota of closing 75 tickets
  • Installed and configured VPN software, resolving connectivity issues for off-site users

Education

Bachelor of Science - Information Technology

Towson University
Towson, MD
05.2020

Skills

  • RHEL 7/8/9
  • Linux, CentOS
  • Windows 10
  • DNS
  • Firewall
  • AD/LDAP
  • NFS
  • NTP
  • SSH
  • AWS
  • GCP
  • ForgeRock AM
  • ForgeRock Identity Cloud
  • Identity Gateway
  • SAML
  • OAuth 2
  • OIDC
  • REST
  • VMware
  • JIRA
  • HAR
  • Apache/Tomcat
  • Microsoft Office Suite
  • Salesforce
  • Nexus
  • GitHub
  • Teamwork
  • Communication
  • Analytical Thinking
  • Detail-oriented
  • Flexibility
  • Problem solving
  • Critical thinking
  • Professionalism

Technical Skills

RHEL 7, RHEL 8, RHEL 9, Linux CentOS, Windows 10, DNS, Firewall, AD/LDAP, NFS, NTP, SSH, AWS, GCP, ForgeRock AM, ForgeRock Identity Cloud, Identity Gateway, SAML, OAuth2, OIDC, REST, VMWARE, JIRA, HAR, Apache/Tomcat, Microsoft Office Suite, Salesforce, Nexus, GitHub

Activities

  • National Dean’s List (2017, 2018, 2019)
  • Treasurer, Tau Sigma National Honor Society
  • Member, Association of Information Technology Professionals
  • Member, National Society of Black Engineers
  • Member, Cybersecurity Club
  • Member, African Student Association
  • MTS Technologies – Linux, RedHat 7

Timeline

Identity and Access Management Engineer

Ping Identity/ForgeRock
01.2022 - Current

System Administrator

Modest Technologies Solutions
01.2019 - Current

NOC Analyst

Towson University
01.2017 - 01.2019

Bachelor of Science - Information Technology

Towson University

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Mahmoud Gassama