Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
COURSES
Timeline
Generic
MAHMOUD KHOLIF

MAHMOUD KHOLIF

Fort Collins

Summary

Professional with strong background in data analysis and business intelligence. Skilled in SQL, data visualization, and statistical analysis. Known for collaborative teamwork, adaptability, and delivering impactful results. Reliable and focused on leveraging data insights to drive business decisions and improvements.

Overview

2026
2026
years of professional experience

Work History

Business Intelligence Data Analyst Manager

Quintess Collections
Broomfield, CO
04.2018 - Current
  • Engineered BI dashboards and models in Power BI and Google Data Studio, visualizing KPIs across finance, marketing, and operations. Standardized ETL processes and automated reporting workflows, boosting data accuracy and operational efficiency by 35%. Developed multidimensional and tabular models per enterprise warehouse standards using DAX and Power Query.
  • Designed performance dashboards for capacity planning and revenue forecasting.
  • Partnered with leadership to define KPIs and implement data-driven strategies.
  • Managed data security and QuickBase administration for unified analytics.
  • Analyzed complex data sets to identify trends and insights supporting business strategies.
  • Collaborated with cross-functional teams to gather requirements and define key performance indicators.
  • Automated reporting processes, reducing turnaround time for data-driven insights.
  • Conducted data quality assessments ensuring accuracy and reliability of business intelligence reports.
  • Led initiatives to streamline data collection methods, improving overall efficiency of analytics processes.
  • Presented findings and recommendations to stakeholders, influencing strategic decisions across departments.
  • Enhanced data-driven decision making by developing and implementing comprehensive business intelligence solutions.
  • Managed multiple projects simultaneously, prioritizing tasks and allocating resources efficiently to meet deadlines and deliver high-quality results.
  • Championed a culture of continuous improvement by identifying opportunities for process optimization within the Business Intelligence team''s operations.
  • Supported cross-functional teams in achieving their objectives by providing relevant insights derived from complex datasets.
  • Established strong relationships with key stakeholders across the organization, fostering collaboration on data-driven initiatives.
  • Communicated complex findings effectively through compelling visualizations and concise written reports to inform organizational decision making.
  • Analyzed complex data sets to derive actionable insights, guiding strategic decision-making.
  • Developed interactive dashboards using Tableau to visualize key performance metrics for stakeholders.
  • Collaborated with cross-functional teams to streamline reporting processes, enhancing efficiency across departments.
  • Conducted data validation and quality assurance to ensure accuracy in business intelligence reporting.
  • Designed and implemented automated reporting solutions, reducing manual effort and increasing timely access to data.

Customer Care Supervisor / Retention

Rise Broadband
Loveland, CO
04.2013 - 04.2018
  • Supervised workforce scheduling and retention forecasting, optimizing technician deployment for enhanced customer satisfaction. Developed retention dashboards and predictive reports, reducing churn and improving retention metrics by 20%. Mentored staff on analytics-driven customer service and CRM performance tracking. Presented performance and financial reports to leadership using Excel pivot modeling and dynamic KPI frameworks.
  • Optimized technician deployment to enhance customer satisfaction.
  • Improved retention metrics by 20% through predictive reporting.
  • Trained staff on analytics-driven customer service practices.
  • Delivered comprehensive performance reports to leadership.
  • Supervised daily operations of customer care team, ensuring high service quality and adherence to protocols.
  • Developed training programs to enhance team skills and improve customer interaction techniques.
  • Resolved escalated customer inquiries, fostering stronger relationships and increasing satisfaction rates.
  • Implemented performance metrics to assess staff efficiency and identify areas for improvement.
  • Led initiatives to reduce response times, significantly improving overall customer experience and satisfaction levels.
  • Achieved high customer retention rates through consistent follow-up and proactive communication.
  • Developed comprehensive training materials to expedite new hire onboarding process.
  • Maintained a strong working knowledge of industry best practices, incorporating them into team processes where appropriate.
  • Conducted regular performance reviews, identifying areas of improvement and initiating corrective action plans as necessary.
  • Enhanced customer satisfaction by resolving complex issues and providing exceptional service.
  • Boosted team morale and motivation by recognizing individual achievements and fostering a positive work environment.
  • Managed escalated calls professionally, resolving customer concerns in a timely manner while maintaining excellent rapport.
  • Established clear performance expectations, resulting in improved staff accountability and consistency in service delivery.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

Assistant Manager

Travco Group
Cairo, Egypt
2006 - 2010

Assisted guests with check-in and check-out processes. Supported front office operations by managing reservations and inquiries. Collaborated with team members to maintain a welcoming environment.

  • Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
  • Resolved guest inquiries and complaints promptly, ensuring high levels of service quality.
  • Coordinated housekeeping schedules to maintain cleanliness and operational efficiency in the hotel.
  • Oversaw inventory management for supplies, optimizing stock levels to reduce costs.
  • Implemented process improvements that streamlined front desk operations and reduced wait times.
  • Enhanced hotel efficiency by assisting in daily operations, including front desk management and housekeeping coordination.
  • Supported event planning efforts for conferences, weddings, and other social gatherings held at the hotel premises.
  • Managed reservations accurately to minimize booking errors and ensure optimal room occupancy rates.

Education

Master of Science - Business Intelligence, Performance Management & Applied Data Analytics

Colorado State University Global
Denver, CO
10.2022

Certificate - GIS

Front Range Community College
Fort Collins
01.2017

Certification - Business Administration & Hospitality Management

Waukesha County Technical College
WI
05.2011

Bachelor of Arts & Education - French Language

Al Azhar University
Cairo, Egypt
05.2005

Skills

  • Power BI
  • Google Data Studio
  • SQL
  • DAX
  • ETL processes
  • Data modeling
  • Predictive analytics
  • Dashboard design
  • Advanced Excel
  • SQL programming
  • Business analysis
  • Big data analytics
  • KPI tracking
  • Data quality management
  • Teamwork and collaboration
  • Team collaboration
  • SQL and databases
  • Data warehousing
  • BI tools expertise
  • Problem-solving
  • R programming
  • ETL development
  • Python programming

Accomplishments

  • Improved operational efficiency and data accuracy by 35%
  • Standardized ETL processes and automated reporting workflows across finance, marketing, and operations using Power BI/Power Query and enterprise data-modeling practices.
  • Reduced churn and lifted retention metrics by 20%
  • Built retention dashboards and predictive reporting to proactively identify churn risk, inform outreach priorities, and improve customer outcomes.
  • Enabled leadership decision-making with executive KPI dashboards
  • Engineered Power BI and Google Data Studio dashboards that surfaced enterprise KPIs and trends, improving visibility into performance and accelerating decision cycles.
  • Strengthened forecasting and capacity planning
  • Designed performance dashboards supporting technician capacity planning and revenue forecasting; partnered with leadership to define metrics and reporting cadence.
  • Improved data governance, security, and accessibility
  • Managed data security controls and QuickBase administration to unify analytics access, reduce risk, and support consistent reporting standards.
  • Developed analytics capability within teams
  • Mentored and trained staff on analytics-driven performance tracking, CRM metrics, and KPI frameworks to improve adoption and day-to-day execution.

LANGUAGES

English
Arabic

COURSES

  • Data Analytics for Pricing Analysts in Excel, LinkedIn
  • Complete Guide to Power BI for Data Analysts by Microsoft Press, LinkedIn
  • Data Analytics with Google Cloud BigQuery and Looker Studio, LinkedIn
  • Financial Forecasting with Analytics Essential Training, LinkedIn
  • Operational Excellence Foundations, LinkedIn
  • Communicating Across Cultures, LinkedIn
  • Key Psychological Principles for Ethical Persuasion, LinkedIn
  • Access 2016: Advanced Tips and Tricks, LinkedIn
  • Financial Analysis: Introduction to Business Performance Analysis, LinkedIn
  • SAS-CSU Global Academic Specialization in Applied Data Analytics, SAS
  • SAS-CSU Global Academic Specialization in Business Intelligence and Performance Management, SAS
  • SAS Programming 1: Essentials, SAS
  • Learning Microsoft Business Intelligence Stack, LinkedIn
  • PostgreSQL Essential Training, LinkedIn
  • Statistics Foundations: 1,2,3, LinkedIn
  • Data Visualization: Storytelling, LinkedIn
  • The Essential Elements of Predictive Analytics and Data Mining, LinkedIn
  • Six Sigma Foundations, LinkedIn
  • Social Media Marketing: Social CRM, LinkedIn
  • Data Visualization in R with ggplot2, LinkedIn

Timeline

Business Intelligence Data Analyst Manager

Quintess Collections
04.2018 - Current

Customer Care Supervisor / Retention

Rise Broadband
04.2013 - 04.2018

Master of Science - Business Intelligence, Performance Management & Applied Data Analytics

Colorado State University Global

Certificate - GIS

Front Range Community College

Certification - Business Administration & Hospitality Management

Waukesha County Technical College

Bachelor of Arts & Education - French Language

Al Azhar University

Assistant Manager

Travco Group
2006 - 2010