Mahmoud Kishk

• Evaluated operational processes regularly, identifying areas for improvement or optimization.
• Managed cross-functional teams for successful project completion and on-time service.
• Implemented safety protocols to reduce workplace incidents and maintain compliance with regulatory standards.
• Reduced employee turnover with effective hiring practices and strong team-building initiatives.

Moe's Southwest Grill | Orlando, FL

• Responsible for Inventory/labor
• Develops, implements and manages business plans to promote profitable food and beverage sales.
• Quickly identifies problem situations and skillfully resolves incidents to satisfaction of involved parties.
• Meets, greets and encourages feedback from customers and uses feedback to implement positive changes within restaurant.
• Continuously evaluates business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Clearly and promptly communicates pertinent information to staff, such as large reservations or last minute menu changes.
• Interactes positively with customers while promoting restaurant facilities and services.
• Leads and directs team members on effective methods, operations and procedures.
• Effectively manages payroll and timekeeping, and paperwork for new hires and terminations.
• Maintains safe working and guest environment to reduce risk of injury and accidents.

Cook Door Restaurant| Cairo, Egypt

• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Purchased adequate quantities of food, beverages, equipment and supplies.
• Correctly calculated inventory and ordered appropriate supplies.
• Prepared for and executed new menu implementations.
• Actively participated in ongoing customer service programs.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.