Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Mahmoud Korin

Mahmoud Korin

Hamtramck,MI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Mobile Gas Station
12.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Subway Restaurants

Front Desk Position
08.2019 - 10.2020
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations, and procedures.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.

Education

Hamtramck High School
Hamtramck, MI
06.2021

Skills

  • Report Transcription
  • Call Center Operations
  • Delivery Scheduling
  • Customer Relations
  • Money Handling Abilities
  • Staff Training
  • Sales Expertise
  • Professional Telephone Demeanor
  • Customer Service
  • Sales Closing
  • Call Management
  • Paperwork Processing

Languages

Arabic
Full Professional
English
Full Professional

Timeline

Customer Service Representative

Mobile Gas Station
12.2022 - Current

Subway Restaurants

Front Desk Position
08.2019 - 10.2020

Hamtramck High School
Mahmoud Korin