Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mahmoud Mansour

Nutley,NJ

Summary

Confident Personal Banker professionally handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing checks, and presenting financial products to customers. Solid knowledge of personal banking practices and regulations. Friendly professional committed to maintaining high customer service ratings and presenting professional image. Experienced in expertly handling high volume of banking transactions per day and interacting with customers. Hands-on experience in reviewing reports for variances and performing follow-up and backup work duties.

Overview

20
20
years of professional experience

Work History

Personal Banker

Valley Bank
09.2024 - Current
  • Responsible for providing exceptional customer service in accordance with Valley's mission statement
  • Ability to engage customers with friendly and professional service
  • Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services
  • Ability to present a confident and professional demeanor to establish trust and gain knowledge from the customer
  • Analyze needs and recommend appropriate products and services
  • Meets with customers to analyze financial needs and maximize sales opportunities
  • Offers all bank products and assists with other service needs, opens new accounts, i.e., checking, savings, certificate of deposit and IRAs, discusses/sells loan products to existing and prospective customers and possesses knowledge of on-line banking and mobile banking abilities to promote and demonstrate to customers
  • Responsible for meeting customer expectations and achieving service quality standards
  • Participants/oversee the sales referral process ensuring customer financial needs are met and assist management in coaching and mentoring branch staff members
  • The ability to perform all transactions required by a customer and use appropriate technology to provide services most effectively and efficiently
  • Maintain and balance a cash box
  • Ability to utilize technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines and support customers in the use of Coin Machines
  • Act as Vault Teller ensuring adequacy of Branch cash for daily transactions by assisting the branch staff in ordering and shipping currency - coin and controlling - distributing cash to Tellers in prescribed limits
  • Assists in community events (i.e., Habitat for Humanity) etc
  • Participates in and supports CRA initiatives, activities and programs
  • Report on all significant matters, issues and unusual customer activity to Manager maintaining personal knowledge of compliance and regulatory requirements
  • Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.

Customer Service Representative

Valley National bank
NUTLEY, NEW JERSEY
03.2012 - 03.2015
  • Aitken branch, and Belleville branch (customer service representative)
  • I was responsible for providing exceptional customer service in accordance with Valley's mission statement
  • Ability to engage customers with friendly and professional service
  • Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services
  • I was had the ability to present a confident and professional demeanor to establish trust and gain knowledge from the customer
  • Analyze needs and recommend appropriate products and services
  • Met with customers to analyze financial needs and maximize sales opportunities
  • Offers all bank products and assists with other service needs, opens new accounts, i.e
  • Checking, savings, certificate of deposit and IRAs, discusses/sells loan products to existing and prospective customers and possesses knowledge of on-line banking and mobile banking abilities to promote and demonstrate to customers
  • I was responsible for meeting customer expectations and achieving service quality standards
  • Participated/oversaw the sales referral process ensuring customer financial needs are met and assists management in coaching and mentoring branch staff members
  • I had the ability to perform all transactions required by a customer and use appropriate technology to provide services most effectively and efficiently
  • Maintain and balance a cash box
  • Ability to utilize technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines and support customers in the use of Coin Machines
  • Acted as Vault Teller ensuring adequacy of Branch cash for daily transactions by assisting the branch staff in ordering and shipping currency & coin and controlling & distributing cash to Tellers in prescribed limits
  • Assisted in community events (i.e
  • Habitat for Humanity) etc
  • Participated in and supports CRA initiatives, activities and programs
  • Reported all significant matters, issues and unusual customer activity to Manager maintaining personal knowledge of compliance and regulatory requirements
  • Maintained knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered customer inquiries via phone, email, and chat.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Resolved customer complaints promptly and efficiently.

Customer service representative

TD Bank
08.2008 - 08.2011
  • As a customer service representative I consistently executed appropriate behaviors to deliver a legendary customer experience in the Store, conducted needs-based conversations and offers financial solutions to meet our customers’ needs, made quality referrals to appropriate partners, I was responsible for meeting individual performance metrics, also I was responsible for making sound decisions and timely problem resolution
  • Proactively reaches out to Customers to deepen relationships through needs-based conversations, preformed a broad range of tasks of varying complexity and scope
  • Participated in opening and closing Store procedures, opened accounts and related services, and originated loan applications, prepared documents and conducted loan closings.

Teller

Banco Popular
, America
08.2007 - 08.2008
  • Processed Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verifying currency, balancing cash drawer, and night deposits
  • Balanced Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary
  • Adhered to safe deposit box procedures/operations and guidelines
  • Serviced both lobby and drive-thru Customers.

Teller

Proponent Federal Credit Union
12.2005 - 07.2006
  • As a teller I was responsible of customers’ accounts figuring out their needs, referring them to new accounts
  • Maintain an accurate cash box, transfers between accounts
  • Processed Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verifying currency, balancing cash drawer, and night deposits
  • Balanced Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary
  • Adhered to safe deposit box procedures/operations and guidelines
  • Serviced both lobby and drive-thru Customers.

Education

Master of Arts (M.A) - English

Grand Canyon University
Phoenix, USA, Arizona
05.2020

Bachelor of Science (B.S - Business Administration/Finance

Bloomfield College
Bloomfield, USA, New Jersey
12.2014

Associate of Science - Early Childhood and Elementary Education

Essex County College
Newark, NJ
06.2005

High school diploma -

Nutley High School
Nutley, USA, New Jersey
01.1999

Associate - Science

Essex County College
Newark, USA, New Jersey

Skills

  • ADDITIONAL EXPERIENCE:
  • Experienced in creating multimedia using
  • PowerPoint, Excel, and Microsoft Office tools
  • Experienced in creating and using multimedia using Smart board Technologies
  • Implemented an electronic educational platform for my fourth and seventh grade classes for such things as formative/authentic assessments, weekly homework assignments, quizzes, and student polls
  • Customer service
  • Sales techniques
  • Product knowledge
  • Cash handling
  • Cross selling
  • Team collaboration
  • Problem solving
  • Effective communication
  • Customer relationship management
  • Arabic fluency
  • Cash vault audit
  • Banking policies and procedures
  • Cross-selling products
  • Loans
  • Fraud prevention
  • Banking regulations
  • Sales strategy
  • Loan application advisement
  • Teller support
  • Account maintenance

References

REFERENCES: Due upon request

Timeline

Personal Banker

Valley Bank
09.2024 - Current

Customer Service Representative

Valley National bank
03.2012 - 03.2015

Customer service representative

TD Bank
08.2008 - 08.2011

Teller

Banco Popular
08.2007 - 08.2008

Teller

Proponent Federal Credit Union
12.2005 - 07.2006

Master of Arts (M.A) - English

Grand Canyon University

Bachelor of Science (B.S - Business Administration/Finance

Bloomfield College

Associate of Science - Early Childhood and Elementary Education

Essex County College

High school diploma -

Nutley High School

Associate - Science

Essex County College

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Mahmoud Mansour