Hanan Hamadon
Minneapolis,MN
Summary
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
9
9
years of professional experience
Work History
Remote Legal Customer Service Representative
TVC Pro Driver
Oklahoma City, OK
01.2021 - Current
- Receiving and placing customer service inbound & outbound calls
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems.
- Collected deposits or payments and arranged for billing.
Software Support Analyst
Sova’s compliance
Hopkins, MN
01.2018 - 03.2019
- Reply to customers’ needs by phone and e-mail while tracking and managing Salesforce cases from initiation through resolution
- Assist clients with data file imports as well as the creation of custom reports of their information
- Provide training and guidance to clients as well as internal staff
- Troubleshoot the creation and modification of more complex client tax forms
- Interact and help with clients, internal and external, regarding their issues including status updates, training, and issue resolution
- Reply to a live chat and be available via softphone.
Customer Service Representative
Target
Tucker, GA
11.2017 - 11.2018
- Consulted with customers to determine best methods to resolve service and billing issues
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Asked probing questions to determine service needs and accurately input information into electronic systems
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Teller
Dunbar Armored
Tucker, GA
01.2016 - 01.2017
- Provided a large deposits transaction that from banks such as bank of America
- Handling a large cash amount count it and deposit it
- Directed specific questions to appropriate branch personnel
- Supplied tellers with coin and currency as needed.
Call center and customer services
Lutheran service co.
Atlanta, Georgia
10.2014 - 12.2016
- Worked with clients to establish translation requirements and scope, checking in following submission of work to verify satisfaction, and understanding
- Data Entry
- Receiving inbound and outbound calls.
Education
Bachelor of Science - Logistics Management
Arab Academy For Science Technology Maritime
09.2012
Skills
- Microsoft Word
- PowerPoint
- Excel
Languages
- Arabic, Native
- English, proficient
Timeline
Remote Legal Customer Service Representative
TVC Pro Driver
01.2021 - Current
Software Support Analyst
Sova’s compliance
01.2018 - 03.2019
Customer Service Representative
Target
11.2017 - 11.2018
Teller
Dunbar Armored
01.2016 - 01.2017
Call center and customer services
Lutheran service co.
10.2014 - 12.2016
Bachelor of Science - Logistics Management
Arab Academy For Science Technology Maritime
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