Mahmoud Rabeea
Helwan,CA
Summary
A highly motivated Logistics Team Leader with extensive 7+ years of experience in logistics, Mentored and guided employees ensuring all trained in product knowledge and capable of performing assigned duties ,Proven track record of success in leading teams to meet and exceed goals in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Acting Hub Manager
Noon
01.2024 - Current
- Company Overview: Best Facility 2024
- Manages Hub objectives by assigning, scheduling, coaching, and developing employees
- Communicating responsibilities; planning, monitoring, appraising job contributions
- Makes sure the hub team is adhering to company’s policies and procedures
- Analyst performance and suggest process improvements to optimize work and improve the hub
- Prepare and analyze reports on hub operations, including productivity, performance, and shipping/receiving accuracy
- Work closely with other departments such as Sales, Finance, and Customer Service to align operational activities with company objectives
Senior-Logistics Team Leader
Noon
03.2023 - 05.2024
- Monitoring the hub performance and analysis the delivery success rate
- Mange and train the in-source and out-source manpower to reach the top achievement
- Following up on receiving emails and assure taking the necessary actions to solve the hub problems on a daily basis
- Following up on the hub members and Coaching them to improve and to recognize and achieve our goals
- Maintain the highest standard of the operation procedures in all hub to meet the agreed SLA in the shipment's
- Mange all monthly, quarterly, annual Hub Reports
Logistics Team Leader
Noon
11.2021 - 12.2022
- Lead the Last mile delivery team of associates and delivery agents (20-30 people)
- Daily attendance management of Delivery associate and performance management
- Working with Delivery associates to reduce and eliminate customer complaints/escalations
- Attention to details while doing daily shipments/cash reconciliation
- Working closely with the team members inside the hub and across other functions of the last mile i.e
- Middle mile, finance, training, etc
- Delivering a world-class customer experience
- Leading day to day operations through KPI to maintain & improve customer promise levels
- Demonstrate good co-operation amongst cross-functional stakeholders (internal & external) to achieve a healthy working environment
- Build a strong team who act as brand ambassadors and are flag bearers of our culture & values
- Meet and discuss results with operation management to assist the performance evaluation process for skill improvement
- Recommend training needs
RTM Analysis
Fetchr
08.2019 - 10.2021
- Manage the performance metrics such as service level, adherence, and absenteeism & manage the daily attendance with the agent's schedule and reporting in coordination with the management
- Manage large amounts of inbound and outbound calls in a timely manner
- Manage non-productive time request process
- Communicate changes in scheduling to ensure suitable daily resource
- Following Escalation metrics to highlight any dropping during the day & perform any additional related tasks
- Investigated and analyzed incidents
SME Delegate Team Leader
Fetchr
03.2018 - 08.2019
- Subject Matter Expert Lead a team & manage and handle client escalations
- Working with Delivery associates & agents to reduce customer complaints
- Handling Account manager’s requests
- Making sure that everything is handled on time answering the agent’s inquiries investigating the client’s undone business & sharing solution
- Aligning with the client's account managers
- Ensure the delivery segregation times are handled
- Monitored and evaluated conducted performance
Customer Services Representative
Fetchr
08.2017 - 03.2018
- Working as call center agent, Handling KSA outbound calls and replying and following on the escalation emails till issue got solved
Customer Services Representative
ECCO
08.2016 - 03.2017
- Answer incoming calls and respond to customers’ emails
- Management and resolve customer complaints
Education
Bachelor’s Degree -
Cairo University
Skills
- Ability to work with all levels of management
- Leadership
- Analytical skills
- Reporting skills
- Focused attitude
- Professional attitude
- Ability to work in teams
- Problem solving
- Time Management
- Creative
- Organized
- Operations management
Timeline
Acting Hub Manager
Noon
01.2024 - Current
Senior-Logistics Team Leader
Noon
03.2023 - 05.2024
Logistics Team Leader
Noon
11.2021 - 12.2022
RTM Analysis
Fetchr
08.2019 - 10.2021
SME Delegate Team Leader
Fetchr
03.2018 - 08.2019
Customer Services Representative
Fetchr
08.2017 - 03.2018
Customer Services Representative
ECCO
08.2016 - 03.2017
Bachelor’s Degree -
Cairo University
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