Mahmoud Ram
Kuwait
Summary
Results-driven Construction Project Manager with proven expertise in client relationship management, conflict resolution, and communication strategy. Committed to enhancing project transparency, ensuring client satisfaction, and delivering projects on time and within budget. Highly adaptable and proactive in identifying and resolving unexpected challenges to maintain project momentum.
Overview
12
12
years of professional experience
Work History
Construction Project Manager
Afken Construction
Türkiye
04.2023 - 11.2025
- Streamlined communication between project teams and clients to enhance transparency and collaboration.
- Managed client relationships, ensuring satisfaction and identifying repeat business opportunities.
- Resolved conflicts among team members and subcontractors, promoting a positive work environment.
- Coordinated efforts with architects, engineers, surveyors, inspectors, and specialists throughout project duration.
- Maintained daily communication with subcontractors and inspectors to advance project progress.
Ticket Sales Associate
Alanwar VIP travel and tourist agency Co.
kuwait
03.2014 - 09.2022
- Facilitated ticket sales transactions efficiently, ensuring accurate processing and timely confirmations.
- Assisted customers in selecting appropriate ticket options based on preferences and travel needs.
- Collaborated with team members to streamline sales processes and improve customer satisfaction.
- Resolved customer issues effectively, enhancing loyalty and encouraging repeat business.
- Developed promotional materials to attract new customers and boost ticket sales.
- Coordinated with event organizers to ensure seamless ticketing experiences for special events.
- Conducted sales reporting to track performance metrics and identify growth opportunities.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Processed payments for tickets using cash, credit card, or check transactions.
- Secured customer tickets using computer-based software ticketing system.
- Generated daily, weekly, monthly reports on ticket sales activities.
- Maintained database of customers' personal information for future purchases.
- Sold general admission and VIP tickets of various levels to guests.
Education
Traning Diploma - Traning in Air Transport Marketing
Skyline Institute
Kuwait01-2014
Skills
- Project management and scheduling
- Contract negotiation and budgeting
- Construction documentation
- Client relationship management
- Communication strategy and crisis management
- Multitasking and problem-solving
- Analytical thinking and team development
Languages
Arabic
Limited
English
Professional
Turkish
Professional
Persian
Limited
Timeline
Construction Project Manager
Afken Construction
04.2023 - 11.2025
Ticket Sales Associate
Alanwar VIP travel and tourist agency Co.
03.2014 - 09.2022
Traning Diploma - Traning in Air Transport Marketing
Skyline Institute