Mahmoud Shaibi
Homer Glen,IL
Summary
Proven leader and efficient problem-solver, adept in customer engagement and verbal communication, significantly improved service standards at Gas N Wash. Skilled in front desk operations and billing support, I excel in fast-paced environments, demonstrating a keen ability to enhance customer satisfaction and streamline appointment processes. My background includes impactful roles from McDonald's to Advanced Urgent Care, where I consistently exceeded productivity goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Supervisor
Gas N Wash
Homer Glen, IL
05.2024 - Current
- Ensured compliance with company policies and procedures in all operations activities.
- Resolved customer complaints in a timely manner, providing exceptional customer service.
- Monitored employee timekeeping records to ensure accuracy and compliance with labor laws.
- Tracked production goals set by management and took appropriate action when goals were not met.
- Responded quickly to emergency situations utilizing effective problem-solving skills.
- Enforced safety regulations among staff ensuring a safe working environment at all times.
Medical Receptionist
Advanced Urgent Care
Orland Park, IL
01.2024 - 05.2024
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying the accuracy of appointment times with providers.
- Answered incoming calls, and responded to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments, and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls, and directing messages to team members.
Crew Trainer
McDonald's
Homer Glen, IL
04.2021 - 01.2024
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
Loader
UPS
Lockport, IL
10.2022 - 12.2022
- Ensured all items were securely fastened in the truck bed or trailer to prevent damage during transport.
- Reported any damaged goods immediately to the supervisor for further inspection or repair.
- Stacked boxes, crates, containers, and other materials on pallets, shelves, or racks in an orderly manner according to company standards.
Education
High School Diploma -
Lockport Township High School
Lockport05-2023
Skills
- Customer engagement
- Verbal and written communication
- Appointment scheduling
- Appointment setting
- Front desk operations
- Billing Support
- Fast learner
Affiliations
- School
- Work
- Volunteer
- Sitter
Certification
- BLS certificate
Languages
English
Proficient (C2)
C2
Arabic
Professional
A1
References
References available upon request.
Timeline
Crew Supervisor
Gas N Wash
05.2024 - Current
Medical Receptionist
Advanced Urgent Care
01.2024 - 05.2024
Loader
UPS
10.2022 - 12.2022
Crew Trainer
McDonald's
04.2021 - 01.2024
High School Diploma -
Lockport Township High School