Mahmoud Smadi
Birmingham,AL
Summary
Punctual and honest [Job Title] with solid background in sales/customer environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Expert retail sales professional offering 10 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for cashiers. Motivated Customer Service Representative with over 10+ years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in arabic.
Overview
5
5
years of professional experience
Work History
Manger
Moose Prints
04.2020 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled customer inquiries and suggestions courteously and professionally.
Manager
Roll Up
05.2019 - 04.2020
- Accomplished multiple tasks within established timeframes.
- Consistently met daily sales goals through effective upselling techniques and promotion of add-ons or special offers.
- Provided memorable experiences for customers by engaging in conversation while skillfully preparing customized ice cream rolls.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Managed cash transactions accurately, ensuring proper handling of currency during shift changes and end-of-day reconciliation procedures.
- Greeted incoming customers and provided reliable, friendly customer service.
Cashier Manager
Everyday
Education
No Degree - Buisness Management
UAB
Birmingham, AL04.2027
High School Diploma -
Vestavia Hills High School
Vestavia Hills, AL05.2022
Skills
- Customer Service
- Cash handling and management
- Cash Register Operation
- Store Opening and Closing
- Communication
- Active listening
- Problem solving
Languages
Arabic
Native or Bilingual
Timeline
Manger
Moose Prints
04.2020 - 12.2023
Manager
Roll Up
05.2019 - 04.2020
Cashier Manager
Everyday
No Degree - Buisness Management
UAB
High School Diploma -
Vestavia Hills High School