Mahmoud Soliman
Tampa,Florida
Summary
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Warba Bank
Kuwait, Kuwait
11.2014 - 06.2023
- Managing Fraud Operation.
- Car Sales and Financing.
- Assisted customers with opening new bank accounts.
- Identified opportunities to improve customer service quality.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Analyzed credit reports and evaluated loan applications.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
Customer Support Specialist
kuwait Finance House
Kuwait, Kuwait
03.2003 - 10.2014
- Customer Service Specialist and Finance.
- Coordinated with other departments regarding customer requests or dispute resolution.
- Facilitated the loan application process, from documentation collection to approval communication.
- Processed loan applications and prepared relevant documents for approval.
- Resolved customer inquiries and complaints, ensuring satisfaction and compliance with banking regulations.
Education
Bachelor of Science - Computer And Information Sciences
Higher Institute For Advanced Studies
09-2000
Skills
- Customer service excellence
- [Product or Service] support
- Quality Assurance
- Sales Support
- Attention to Detail
- Consumer Banking
- Bank Sales
- Cash Management
- Opening accounts
- Loan approvals
Certification
- Diploma in "Human Resources Management"
Cambridge - Britain - Diploma in "Business Management"
Cambridge - Britain - Certificate of "Communicating for Results"
Certificate if "Identifying and Managing Customer Expectations"
Certificate of Attendance for Participating in "Time Matters" - Certificate of "Introduction to Programming"
- Certificate of "Querying MS SQL Server 2000" Microsoft
- Certificate of "Introduction to Visual Basic.net" Microsoft
- Training Certificate of "Money Landering and Anti Terrorism"
Training Certification of "Islamic Jurisprudence Transactions"
Thanking Letter from the "Chief Executive at Kuwait Finance House
Timeline
Customer Support Specialist
Warba Bank
11.2014 - 06.2023
Customer Support Specialist
kuwait Finance House
03.2003 - 10.2014
Bachelor of Science - Computer And Information Sciences
Higher Institute For Advanced Studies
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