Mahmoud Youssef
Parma ,Ohio
Summary
Proven Administrative Assistant with a track record of enhancing office efficiency and mastering data management at Building Hope In The City. Excelled in customer service and technical support, significantly improving client communication. Skilled in Microsoft Word and Office Administration, adept at fostering professional relationships and streamlining processes.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Building Hope In The City
01.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Maintained organized client databases for streamlined communication efforts between attorneys'' offices and clients.
- Improved law office efficiency by managing calendars, coordinating travel arrangements, and maintaining organized files.
Delivery Driver
Cleveland CPL
01.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
Education
Associate of Applied Science - Information Technology And Networking
DeVry University
10-2024
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Microsoft Word
- Administrative Support
- Microsoft Outlook
- Technical Support
- Technical Troubleshooting
- End-user support
- Networking background
- Machine Learning
- Software Development
- Desktop support
- Network Administration
Languages
Arabic
Full Professional
Timeline
Administrative Assistant
Building Hope In The City
01.2023 - Current
Delivery Driver
Cleveland CPL
01.2021 - Current
Associate of Applied Science - Information Technology And Networking
DeVry University
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