Mahmoud Al Ani
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
13
13
years of professional experience
Work History
Business owner and operator
Cheapest Cars Ever LLC
10.2019 - Current
- Buy and sale used cars
- Find cars and bid on them through an auto auction like Copart , IAA auto auction and other auto auctions
- Inspect the auction cars and make an estimate for repair
- Find the parts and order them
- Manage the repair plan with the employees
- Check the results and inspect the work quality
- List the car on the market for sell after making sure everything is in perfect condition
- Receive damaged cars from customers for the purpose of inspection, damage assessment, calculation of repair costs, and send a detailed estimated report to the insurance company and the collision center
Deployment Operations Center Worker
IBM @ BestBuy
07.2019 - 10.2019
- Run RSP test to check the connectivity on all store's devices
- Help technicians solve ongoing problems, troubleshoot and open tickets
- Provide remote assistance to remote sites all over the states
- Configure switch ports on remote sites
- Answer technicians phone calls and provide them with fast real time solutions
- Perform final checkout on each technician by checking the connectivity on all the devices at the stores and check if they are online
- Perform factory reset on remote devices if needed
- Participate with several projects like: S300 server upgrade, S400 server removal, Transmission 3, and IDT camera
Support Technician
CSAT Solutions
06.2018 - 06.2019
- Run Apple Diagnostic tools
- Replace the effect part (Motherboard, Speakers, Fan, Heat Sync, Memory, Top Case)
- Install new OS on Apple MacBook after repair completed
- Quality Control
- Check serial number of the servers
- Login to RMA scan the server motherboard and check the result for pass or fail
- Assembly and Disassembly the server for diagnostics
- Inventory for defected server
- Change the following on the defected server if its fixable (Heat Sync, CPU, RAM, Boot Drive, FCP Adapter, Battery)
- Place the Motherboard in Chassis
Cable Technician
TAK COMMUNICATIONS INC.
06.2017 - 06.2018
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Reading the signal levels by XM1 meter (Docsis, Flux, Spectrum, and channels level ) and determining if it fails or the tap is good to use.
-
Service Desk Support Level II
RR DONNELLY INC.
01.2017 - 06.2017
- Utilized Active Directory to add devices to the network, ascertain user lockout statuses, group information, machine names, and general profile information
- Troubleshoot network connectivity, Outlook, Citrix Virtual Machines, Microsoft Office Suite, Android, IOS and Windows Operating Systems
- Detect errors and observe system functionality
- Remote troubleshoot first level end user problems via Matrix42
- Provide phone and remote support for Windows and MAC end users troubleshooting PC, mobile devices, virtual desktops, printers, software, and network connections
- Document and submit tickets to the help desk
- Work on Printer Server Add/Remove Printers on the server and push it to the users
- Work with IT Team on Data center Re-cabling and cleanup
Desktop Support Technician Level II
ALKHIZANA Co.LTD
03.2010 - 12.2016
- Support and configure email clients, Outlook 2010, 2013
- Assisted users to Configure VPN and remote tools such as Cisco VPN Any Connect
- Managed workstation and user accounts via Active Directory and redirect to specific Organizational Units within AD
- Diagnose and resolve issues on Mobile devices laptops, desktops and tablets on Windows 7 and Windows 10 platforms
- Provided support for Windows and MAC end users troubleshooting desktops, mobile devices, printers, software, and network connections
- Documented and submitted tickets for help desk requests and resolutions
- Identified network connectivity using diagnostic software, command line to enter commands to detect errors and observe system is functioning properly
- Hardware troubleshooting and problem resolution, including virus detection and removal
Education
Bachelor's Degree - Computer Science And Programming
Al Rafidain University
2013
Skills
- Knowledge of vehicle repair processes and procedures
- TECHNICAL SKILLS: Operating Systems (Windows 2003, XP, Vista, Windows 7, Windows8, Windows10, and MAC), Language:(PowerShell, JavaScript), Software knowledge and Hardware knowledge
- Strategic Planning
- Ability to independently plan, organize, re-organize, prioritize, and problem-solve
- Excellent dealer/customer service skills
- Bilingual (English/Arabic)
- 3 years of claims adjusting and estimating experience
Timeline
Business owner and operator
Cheapest Cars Ever LLC
10.2019 - Current
Deployment Operations Center Worker
IBM @ BestBuy
07.2019 - 10.2019
Support Technician
CSAT Solutions
06.2018 - 06.2019
Cable Technician
TAK COMMUNICATIONS INC.
06.2017 - 06.2018
Service Desk Support Level II
RR DONNELLY INC.
01.2017 - 06.2017
Desktop Support Technician Level II
ALKHIZANA Co.LTD
03.2010 - 12.2016
Bachelor's Degree - Computer Science And Programming
Al Rafidain University
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