Mahmud Hossain
Brooklyn,NY
Summary
Dynamic Security Operations Officer at Allied Universal Security Services @ Meta, recognized for enhancing operational efficiency and mentoring teams to boost performance. Proficient in SQL and data management, I excelled in resolving customer concerns with empathy, driving satisfaction and loyalty while maintaining high standards of organization and resource management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Operations Officer
Allied Universal Security Services @ Meta
05.2022 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Data Entry Administrator
Amar Desh Corp
01.2022 - 02.2023
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
Head Cashier
Flatbush Food Coop
10.2017 - 10.2021
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Education
Associate Of Business Administration - Business Administration
Borough of Manhattan Community College
New York, NY06.2020
Skills
- Operational efficiency
- Employee performance
- Resource management
- Organizational efficiency
- SQL
- Python
- Data Visualization
- Report Generation
- Data Management
- Power BI
- Tableau
Certification
Business Intelligence Analytics
Timeline
Security Operations Officer
Allied Universal Security Services @ Meta
05.2022 - Current
Data Entry Administrator
Amar Desh Corp
01.2022 - 02.2023
Head Cashier
Flatbush Food Coop
10.2017 - 10.2021
Associate Of Business Administration - Business Administration
Borough of Manhattan Community College
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