Summary

Overview

Work History

Education

Skills

Timeline

Mahnoor Asif

Brooklyn,NY

Summary

Proactive Customer Service Associate with extensive experience in resolving complaints and training new team members. Skilled in customer support, problem resolution, and team collaboration, consistently achieving high satisfaction scores. Known for empathy, patience, and effective problem-solving, bringing a positive attitude to every customer interaction.

Overview

1

1

year of professional experience

Work History

Customer Service Associate

National Wholesale Liquidators

02.2023 - 04.2024

Trained new associates in company policies and procedures, fostering a supportive work environment.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Answered customer telephone calls promptly to avoid on-hold wait times.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.

Education

Bachelor of Science - Accounting

Brooklyn College

Brooklyn, NY

12.2025

Skills

Customer Service
Customer Support
Problem Resolution
Team Collaboration
Stock replenishment

Refunds and exchanges
Sales closing
Cross-Functional Team Collaboration
Teamwork and Collaboration

Timeline

Customer Service Associate

National Wholesale Liquidators

02.2023 - 04.2024

Bachelor of Science - Accounting

Brooklyn College