Mahnoor Fatima
Buffalo,NY
Summary
Motivated entry-level student currently enrolled in the Medical Assistant program at Bryant & Stratton College and finished 1st semester. Offers over five years of professional experience in customer service and virtual support roles as work in telecommunications company . Skilled in communication, confidentiality, documentation, and following policies and procedures. Reliable, organized, and committed to work in fast pace environment.
Overview
11
11
years of professional experience
Work History
Virtual Assistant Specialist
One Touch Direct
01.2019 - 01.2025
- Delivered professional customer support via phone and live chat
- Documented interactions accurately while maintaining confidentiality
- Followed strict quality standards, policies, and compliance requirements
- Met productivity goals and performance metrics consistently
- Demonstrated reliability, punctuality, and strong attention to detail
Customer Service Representative
EZ Fix
01.2018 - 01.2019
- Assisted customers with service inquiries and issue resolution
- Maintained accurate records and timely follow-up
- Provided efficient service in a fast-paced environment
Specialist
JCPenney
01.2015 - 01.2018
- Delivered excellent customer service and patient-focused assistance
- Processed transactions and maintained organization
- Followed company procedures and standards
Cashier
Rite Aid
01.2014 - 01.2015
- Processed transactions accurately and efficiently
- Provided friendly customer service
- Followed safety and cleanliness guidelines
Education
Medical Assistant Program - undefined
Bryant & Stratton College
High School Diploma -
Overseas
Skills
- communication and support
- Appointment scheduling and documentation
- HIPAA awareness and confidentiality
- Medical office professionalism
- Accurate data entry and record keeping
- Time management and meeting deadlines
- Multitasking in fast-paced environments
- Phone, chat, and virtual support
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Task prioritization
- Data confidentiality
Additional Information
Strong work ethic, punctual, and goal-oriented, Excellent interpersonal and communication skills, Hobbies include painting, dancing, and reading
Languages
Urdu
Native or Bilingual
English
Native or Bilingual
Timeline
Virtual Assistant Specialist
One Touch Direct
01.2019 - 01.2025
Customer Service Representative
EZ Fix
01.2018 - 01.2019
Specialist
JCPenney
01.2015 - 01.2018
Cashier
Rite Aid
01.2014 - 01.2015
Medical Assistant Program - undefined
Bryant & Stratton College
High School Diploma -
Overseas