Mahnoor Mansoor
Richmond,Texas
Summary
Currently I Effectively oversee the professional development of a group of trainers and make sure that consistently high-quality training programs are delivered. Created and executed training curricula that enhanced worker performance and retention by 20%.
trained and mentored recent hires, easing their transition into the team and quickening their learning curve. Led conferences and seminars on conflict resolution, communication techniques, and leadership development, and I always had great feedback from the attendees. They employed cutting-edge training techniques, like interactive simulations and gamification, to improve trainee engagement and retention. created and maintained training materials and resources, making sure they were current and compliant with industry standards. Prior experiences include working in corporate training departments and as supervisors and trainers. Industrious Warehouse Supervisor brings expertise in stock auditing and warehouse organization. Adds value through strong knowledge of inventory and warehouse management and motivating team leadership. Excels in fast-paced environments with changing conditions and considerable time pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Training and Development Supervisor
Ross Distribution Center
Brookshire, TX
08.2022 - Current
- It improved employee performance by designing and implementing effective training programs.
- Reduced costs associated with external trainers by developing an internal network of skilled facilitators
who could lead programs as needed - Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Has led cross-functional teams in developing innovative solutions for pressing business challenges.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored participant workflow and behaviors throughout the training process.
- Tracked attendance and evaluated progress for assigned trainees
- Trained and mentored 25 new personnel hired to fulfill various roles
- use advance programe for follows up time recording for associates
- Analyzed data from reports generated by Warehouse Management System software.
- Coordinated with other departments to ensure smooth flow of materials.
- Maintained and updated inventory records accurately.
Supervisor
Kate Spade
02.2021 - 08.2022
- Supervising the store's day-to-day activities. They are in charge of offering outstanding customer service, making sure customers have a great shopping experience, and helping the store manager and assistant manager meet sales targets.
- Customer service and sales: Set a good example for exceptional customer service. Assist clients with choosing, fitting, and styling products.
- Increase sales by showcasing your product expertise and making suggestions for upsells. Respond to consumer questions, grievances, and returns in a courteous and timely manner.
- Leadership and Development of Teams: Sales workers should receive mentoring and training on corporate policies, procedures, and product expertise.
- Continuous coaching and feedback are necessary to raise performance.
- Encourage the group to hit and surpass sales goals. Assign duties wisely to guarantee smooth retail operations.
- Visual Merchandising and Presentation of the Store: Respect the store's aesthetic standards in accordance with the brand's specifications.
- Participate in the setup of product presentations, window displays, and in-store marketing.
- Make sure the merchandise is arranged, restocked, and presented well.
Team Lead
HEB Distribution Center
03.2020 - 01.2021
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Explored new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Held weekly team meetings to inform team members on company news and updates.
Sales Associate Specialist/ Customer Service
Vera Bradley
10.2020 - 12.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive
communication. - Created and implemented process improvements to reduce workloads and bolster callback efficiency
Increased sales revenue by building strong customer relationships and providing tailored product recommendations. - Enhanced brand presence within the local market by participating in trade shows, exhibitions, and other promotional events.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Played a key role in achieving store-wide performance goals through diligent adherence to company standards and commitment to continuous improvement.
- Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients
Education
High School Diploma -
Foster High School
Richmond, TX01-2019
Skills
- P>Classroom experience
- P>Online training experience
- P>Schedule Management
- P>Production Monitoring
- P>Schedule development
- P>Process Improvement
- P>Data Analytics
- P>Inventory Control
- P>Order Processing
- P>Money Handling
- P>Customer Service
- P>Teamwork and Collaboration
- P>Team Supervision
- Exceptional communicator
- Warehouse Safety
- Certified forklift operator
- Shipping and receiving management
- Staff Management
- Team coaching
- Warehouse Operations
- MS Word, Excel, and Outlook
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Leadership
- Problem Resolution
Accomplishments
- got promoted from Training team lead to supervisor in the training program
- promotion from sales/customer to store supervisor
- proactively worked with sales and execs to participate best sales store in the district
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Certification
- Certified in inbound to outbound departments in retail and food whorehouse
- Certified reach trucks, electric pallet jacks, counterbalanced trucks order pickers, tow tractors forklift
Area of expertise
- sales forecasting
- relationship building
- staff leadership
- team development
- reporting and documentation
- complex problem resolution
- customer service
- performance management
- safety awareness
- technical knowledge
References
References available upon request.
Timeline
Training and Development Supervisor
Ross Distribution Center
08.2022 - Current
Supervisor
Kate Spade
02.2021 - 08.2022
Sales Associate Specialist/ Customer Service
Vera Bradley
10.2020 - 12.2020
Team Lead
HEB Distribution Center
03.2020 - 01.2021
High School Diploma -
Foster High School