Mahnoor Shakeel
Dallas,TX
Summary
Dynamic professional with experience in high-pressure logistics environments and a strong focus on the aviation industry. Expertise in data analysis, logistical planning, and problem-solving, ensuring safe and efficient operations. Proven ability to achieve results through effective communication and organizational skills. Seeking to leverage precision and analytical capabilities in new roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift In charge / Load Controller
AirSial Limited
12.2020 - 03.2024
- Coordinated aircraft load plans to ensure compliance with safety regulations.
- Collaborated with team members to streamline communication processes, improving response times.
- Trained new staff on customer service protocols and best practices for improved performance.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Implemented process improvements that reduced escalation rates and promoted issue resolution at first contact.
- Mentored junior representatives, fostering a culture of teamwork and continuous improvement in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Monitored weight distribution and balance to comply with safety regulations.
- Collaborated with ground operations to optimize loading processes and minimize delays.
- Calculated and transmitted estimated zero fuel weight (EZFW) figures to dispatch.
- Communicated effectively with cockpit personnel and ramp agents to finalize fuel orders and maintain fueling accuracy.
- Adhered to loading procedures relating to Notoc cargo and potentially dangerous goods.
- Oversaw scheduling and resource allocation, ensuring timely completion of operational goals.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
Associate of Science - Computer And Information Sciences
Dallas College Richland
Dallas, TX05-2027
Pre-Engineering - undefined
Board Of intermediate education
Hyderabad01.2019
Matric - undefined
Higher Secondary School
Karachi01.2016
Skills
- Self-motivated and ambitious
- Excellent communication skills
- Enjoy working in a challenging, fast-paced environment
- Enjoy working under-pressure
- Hard working and Punctual
- Load planning expertise
- Strong analytical mind
- Continuous improvement mindset
- Airline operations
- Ground handling coordination
- Teamwork and collaboration
- Time management
Certification
AirSial A320 Aircraft
Languages:
English
Urdu
Field of interest and hobbies:
Aviation Industry (To Collect useful information about the day-to-day improvement), Music, cooking, and Reading
Professional Training / Courses:
- Course on Basic.Weight and Balance organized by AIRSIAL held in Karachi (Oct-2021)
- Licensed Load Control course organized by Airsial (OCT-2022)
- Aviation Security Course organized by Airsial Limited (2021)
- Safety Management System Course organized by Airsial Limited (2021)
Timeline
Shift In charge / Load Controller
AirSial Limited
12.2020 - 03.2024
Pre-Engineering - undefined
Board Of intermediate education
Matric - undefined
Higher Secondary School
Associate of Science - Computer And Information Sciences
Dallas College Richland