Mahoganee Felder
Charlotte
Summary
Dynamic hospitality professional with extensive experience at Fontana Di Vino, excelling in wine pairing and customer service. Proven ability to enhance guest satisfaction in high-volume dining environments while ensuring food safety compliance. Skilled in POS operation and reservation management, consistently delivering exceptional dining experiences. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
5
5
years of professional experience
Work History
Server
Fontana Di Vino
Charlotte
05.2025 - Current
- Knowledgeably served wine selections to complement food pairings.
- Knowledge of different Italian cuisines and beverages.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Followed health safety guidelines when preparing and serving food products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Specialized in tableside presentations and meat carving.
Host
Outback Steakhouse
Charlotte
01.2025 - 04.2025
- Welcomed guests and guided them to their tables efficiently.
- Managed reservation systems and organized seating arrangements.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Server & Hostess
Michael Waltrip Taproom
Concord
01.2024 - 10.2024
- Provided excellent customer service in a fast-paced dining environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Maintained a clean and organized dining area.
- Trained new host staff on procedures and customer service best practices.
- Followed health safety guidelines when preparing and serving food products.
Server
Hoof and Hound
Hartsville
02.2022 - 12.2023
- Provided exceptional customer service to enhance guest dining experiences.
- Managed food and beverage orders promptly and accurately.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
Host
The Cellar at Duckworth's
Charlotte
03.2021 - 11.2021
- Managed reservation systems and organized seating arrangements.
- Welcomed guests and guided them to their tables efficiently.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Processed payments from customers using a POS system.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Education
Some College (No Degree) - Psychology
Coker University
Hartsville, SCSkills
- POS operation
- Toast POS
- Time management
- Customer service
- Food safety compliance
- Wine pairing
- Hospitality standards
- Reservation management
- Menu knowledge
- High volume dining
Languages
English
Professional
Japanese
Elementary
Timeline
Server
Fontana Di Vino
05.2025 - Current
Host
Outback Steakhouse
01.2025 - 04.2025
Server & Hostess
Michael Waltrip Taproom
01.2024 - 10.2024
Server
Hoof and Hound
02.2022 - 12.2023
Host
The Cellar at Duckworth's
03.2021 - 11.2021
Some College (No Degree) - Psychology
Coker University