Hi, I’m
Mahogany Busbee
Mahogany Busbee,GA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
8
years of professional experience
Work History
Charlotte RusseQueens, NY
Assistant Manager
02.2013 - 06.2016
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Charlotte RusseMidland, TX
Assistant Manager
04.2011 - 01.2013
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
The Patillo GroupAtlanta, GA
Executive Assistant
02.2009 - 06.2012
Job overview
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
Education
Grand Canyon UniversityPhoenix, AZ
Associate of Applied Science from Substance Abuse Counseling
06.2000
Skills
- Call Documentation
- Data Entry and Maintenance
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Answering Customer Questions
- Customer Service and Assistance
- Legal Terminology
- Policy and Procedure Adherence
- First-Tier Technical Support
- Promoting Brand and Company Identity
- Information Inputting
Timeline
Assistant Manager
Charlotte Russe
02.2013 - 06.2016
Assistant Manager
Charlotte Russe
04.2011 - 01.2013
Executive Assistant
The Patillo Group
02.2009 - 06.2012
Grand Canyon University
Associate of Applied Science from Substance Abuse Counseling
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