Mahogany Cromartie
Atlanta,GA
Summary
Results-driven Digital Marketing and Salesforce professional with over 14 years of experience in customer service and client consulting. Proven ability to enhance client satisfaction and drive business growth through innovative strategies and solutions. Seeking to leverage extensive expertise in Salesforce administration to contribute effectively to a dynamic organization. Core competencies include strategic planning, data analysis, and relationship management.
Overview
3
3
years of professional experience
Work History
Sales Support Specialist
Hach
03.2023 - Current
- Analyze customer requests to deliver timely competitive quotations.
- Provide efficient customer responses to sales inquiries received by both email and telephone.
- Process customer orders according to established procedures within specified timeframes.
- Track shipment status of orders placed by customers ensuring timely delivery.
- Prepare documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Collaborate with Sales, Customer Services and other support teams to resolve queries and build business knowledge.
Sales Support Specialist
Samsara
09.2022 - 03.2024
- Field sales team queries, providing clear, accurate answers to technical questions and support requests.
- Manage incoming tech issue tickets from Account Executives and Sales teams. Tickets range up to 1000 a week.
- Update CPQ data, merge accounts, create custom reports, import data, i.e.
- Supporting the sales team with orders and SFDC account issues via Zendesk ticketing system
- Creating accounts, opportunities, and reports for sales teams
- Creating quotes and generating checkout links
- Troubleshooting SFDC issues within the Sales Console
Salesforce Administrator Intern
Vanco Payment Solutions
Remote , GA
06.2021 - 11.2021
- Experience with Salesforce Platform & Salesforce Lightning
- Created customized reports and dashboards for sales teams
- Maintained incoming Salesforce caseload, distribution, and processing
- Onboarded new users (Logins, permission sets, profiles)
- Deployed custom tabs, created flows, validation rules and auto-response rules for automating business.
- Developed workflows for automated lead routing, lead escalation and email alerts.
- Wrote user manuals and other documentation for roll-out in customer training sessions.
- Setup, configure, and manage integrations of varying complexity
Education
Master of Science - Public Administration
Auburn University-Montgomery
Montgomery, AL07.2011
Bachelor of Science - Marketing
Johnson & Wales University - Charlotte
Charlotte, NC05.2008
Skills
- Non-Profit Operations
- Okta, Zendesk, Ring Central
- Jira Ticket Management
- CPQ Software Expertise
- Employee Training
- Client Relations Expertise
- Salesforce App Integration
- Salesforce Administration
- Email Marketing Automation
- Google Adwords/PPC/SEO/SEM
- Project Management
- Salesforce Sales Cloud
- SaaS Industry Expertise
- Proficient in Google Suite
- Experienced with Oracle Database
Timeline
Sales Support Specialist
Hach
03.2023 - Current
Sales Support Specialist
Samsara
09.2022 - 03.2024
Salesforce Administrator Intern
Vanco Payment Solutions
06.2021 - 11.2021
Master of Science - Public Administration
Auburn University-Montgomery
Bachelor of Science - Marketing
Johnson & Wales University - Charlotte
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