Mahogany Dixon
Durham,NC
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
9
9
years of professional experience
Work History
Operation Lead
Party City
Raleigh , NC
06.2021 - Current
- Assists in the execution of store merchandising and visual standards including setting planograms, label maintenance and display of any graphics
- Assists with payroll management alongside my General Manager
- Drives store metrics for company discount programs, email capture, customer incentives and charitable donations
- Executes cash handling procedures which includes; register balancing, maintaining safe fund and preparing/transporting bank deposits
- Assists with interviewing and onboarding of sales associates
- I work closely with sales associates by providing training, feedback and reinforcing the company standards.
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Inventory control
- Provides coaching and guidance to Staff
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
- Actively participating in planning sessions for new projects or initiatives.
Specialty Sales Team Leader
Target
Durham, NC
03.2020 - 06.2021
- Manage and oversee the daily sales, operations, and team members for the style, beauty, and electronics department in a $67 million store
- I create daily, weekly, and monthly plans to ensure workload such as truck push, pricing, audits, replenishment, brand standards, visual merchandising directive are completed in a timely manner
- As a global leader I also step in to manage other areas in my store as needed
- I am crossed trained and efficient in leading teams in fulfillment as well as the front end
- I lead by example daily with a guest first mentality to ensure my direct reports are doing what’s right for our guest.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained a positive work environment that promoted collaboration between team members.
- Monitoring daily work task to ensure work flow is completed
- Providing proficient feedback on employee performance and encouraging development.
- Ensured compliance with all safety regulations in the workplace.
- Writing daily and weekly goals to ensue high performance
Assistant Store Manager - Brand Operations
Victoria Secret
Durham, NC
01.2018 - 01.2020
- In partnership with my store manager, I manage and lead the daily operations, sales, and staff at a 1-2 million luxury lingerie retailer
- I’ve been promoted 3 times within 2 years
- I handle all incoming shipment to ensure proper merchandise flow
- Manages back of house and sales floor standards,
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Assistant Manager
Sally Beauty Supply
Durham, NC
02.2015 - 01.2018
- Assist customers with knowledge, empathy and sincerity by directing them to products and explaining product features
- Record all sales in the Point of Sale System and handle all monetary transactions accurately and effectively
- Maintain excellent store appearance and assist with store merchandising to provide a positive shopping experience for our customer.
- in partnership with manager I assisted with scheduling, recruitment and onboarding
Education
Hillside High School
06.2014
Skills
- Microsoft office
- Training
- Merchandising
- Independent worker and team worker
- Adaptable to request
- Multitasker
- Inventory management
- Reliable
- Over achiever
- Self motivated
- Passionate in my work
- Attention to detail
- Great communication
- Lead by example
- Visual merchandise
- Payroll
- Scheduling
- Planner
- Recruitment
- Great time management
- Organized
- Critical thinking
- Customer service skills
- Coaching
- Ability to work under pressure
- High expectations for myself and team
- Understanding of customers' needs
- Safety Management
- Warehouse Management
Timeline
Operation Lead
Party City
06.2021 - Current
Specialty Sales Team Leader
Target
03.2020 - 06.2021
Assistant Store Manager - Brand Operations
Victoria Secret
01.2018 - 01.2020
Assistant Manager
Sally Beauty Supply
02.2015 - 01.2018
Hillside High School