Summary
Overview
Work History
Education
Skills
Certifications And Projects
References
Timeline
Manager
Mahogany D. James

Mahogany D. James

Atlanta,GA

Summary

Adaptable Change Manager with a knack for completing tasks efficiently and productively. Specialize in strategic planning, stakeholder engagement, and risk management to navigate organizational changes smoothly. Excel in communication, teamwork, and adaptability, ensuring seamless transitions and fostering positive work environments.

Overview

5
5
years of professional experience

Work History

Chief Executive Officer

Real World Wealth
, TN
08.2023 - Current
  • Established financial literacy and career coaching startup addressing career transitions in young professionals.
  • Leveraged Microsoft Office Suite to prepare professional documents.
  • Applied storytelling methods to encourage open communication of delicate information.

Credit Services and Process Improvement Lead

CitiBank N.A
, TN
07.2020 - Current
  • Demonstrated empathy and communication skills to deliver efficient resolutions for consumer and commercial credit concerns.
  • Facilitated system transition by providing hands-on training sessions.
  • Addressed pain points and developed customized solutions to alleviate frustrations.
  • Converted opposing stakeholders to supporters through customized persuasive techniques.
  • Maintained updated knowledge through continuing education and advanced training.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

President/Organizational Development Executive

National Pan-Hellenic Council
, TN
08.2020 - 08.2023
  • Oversaw membership records, coordinated event planning, and handled financial transactions.
  • Collaborated with stakeholders, executive board members, and university administrators to drive effective change implementation.
  • Spearheaded restructuring post-COVID, enhancing communication and collaboration across six organizations.
  • Created visually engaging PowerPoint presentations to enhance collaboration and clarity.
  • Cultivated relationships with key stakeholders such as donors, volunteers, partners, and sponsors.
  • Represented the organization at community events and public forums to promote its mission.
  • Organized and facilitated meetings, strategic planning sessions, and conferences.

Education

Bachelor of Science - Business Administration

East Tennessee State University
Johnson City, TN
12.2024

Skills

  • Organizational Change Expertise
  • Emotional Insight Assessment
  • Stakeholder Engagement
  • Proficient Conflict Resolution Techniques
  • Skilled in Microsoft 365 Applications
  • 3 C’s Methodology
  • Strategic Problem Resolution
  • Data analysis
  • Project management
  • Storytelling
  • Collaborative Facilitation Skills
  • CRM Software Proficiency
  • Team building
  • Effective communication
  • Training and coaching

Certifications And Projects

EAB Partner Development Representative Job Simulation on Forage, 03/01/25

 Completed a job simulation to assess the strategic fit of EAB solutions for prospective higher education partners., Analyzed engagement data from webinar attendees to identify and prioritize high-potential leads for targeted outreach., Crafted personalized email communications that aligned client challenges with EAB's solutions to drive engagement., Developed strategic screening questions and objection-handling techniques to refine client conversations and advance the sales process.

References

References available upon request.

Timeline

Chief Executive Officer

Real World Wealth
08.2023 - Current

President/Organizational Development Executive

National Pan-Hellenic Council
08.2020 - 08.2023

Credit Services and Process Improvement Lead

CitiBank N.A
07.2020 - Current

Bachelor of Science - Business Administration

East Tennessee State University

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Mahogany D. James