MAHOGANY DONAHUE
Fort Worth,TX
Summary
Results-driven Collection Account Manager with a knack for maintaining high productivity and efficiently completing tasks. Skilled in negotiation, strategic planning, and financial analysis. Excel in communication, problem-solving, and team collaboration, ensuring seamless operations and client satisfaction.
Overview
6
6
years of professional experience
Work History
Collection Account Manager
Santander Consumer USA
North Richland Hills, TX
01.2022 - Current
- Developed and implemented collection strategies to minimize overdue accounts.
- Identified areas of improvement in current collection processes and procedures.
- Researched customer disputes regarding billing issues and resolved them in a timely manner.
- Provide proper understanding of loans terms & expectation
- Provided the highest level of customer service while resolving all customer accounts
- Research also provide accurate reports on all accounts
Title Express Processsor
Copart Auto Auctions
Dallas, TX
11.2019 - 01.2022
- Responded promptly to inquiries from customers regarding their loans status or any other related issues.
- Maintained accurate records of all loan transactions in database systems.
- Identified areas where processes can be improved upon to increase efficiency and productivity.
- Reviewed documentation from third parties to ensure accuracy before submitting them to underwriters.
Leasing Agent Assistant
The Havens
Fort Worth, TX
06.2018 - 12.2019
- Prepared monthly reports on vacancy rates, rental income, and other data related to leasing activity.
- Managed customer relationships by providing exceptional service throughout the entire tenancy period.
- Conducted market surveys to determine competitive rates for leasing units.
- Ensured that all leases were signed properly according to company policies and procedures.
- Created a database of prospective tenants through cold calling and email campaigns.
- Maintained accurate records of all rental agreements and lease renewals.
- Responded promptly to tenant requests regarding maintenance issues or other concerns.
- Provided administrative support such as filing documents, preparing letters, and scheduling appointments for Leasing Agents.
- Received rent payments and tracked transactions in accounting software.
Education
High School Diploma -
Crowley High School
Crowley, TX05-2018
Skills
- Skip Tracing
- Portfolio Management
- Legal Compliance
- Adjustment posting
- Bookkeeping
- Investigative research
- Database Maintenance
- Customer Relationship Management
- Payment Processing
- Automated Document Scanning
- Automated Account Review
- Account Monitoring
- Financial Documentation
- Paperwork Processing
- Adaptability
- Audit Procedures
- Terms Review and Enforcement
- Pleasant Telephone Demeanor
- Clear Communication
Timeline
Collection Account Manager
Santander Consumer USA
01.2022 - Current
Title Express Processsor
Copart Auto Auctions
11.2019 - 01.2022
Leasing Agent Assistant
The Havens
06.2018 - 12.2019
High School Diploma -
Crowley High School