Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Timeline
Generic

Mahogany Eche

Houston

Summary

To leverage my extensive experience in culinary arts, food service, and customer relations to contribute to a dynamic team in a fast-paced environment, aiming to enhance operational efficiency, deliver exceptional service, and support the growth and success of a forward-thinking organization.

Dedicated and adaptable professional seeking a challenging position in a diversified company where my excellent communication, leadership skills, and extensive customer service experience can contribute to achieving organizational goals.

Overview

12
12
years of professional experience

Work History

Front Desk Clerk

Arch Staffing and Consulting
07.2022 - Current
  • Managed concurrent assignments through multiple staffing agencies, consistently delivering high-quality results and maintaining flexibility in diverse work environments.
  • Provided exceptional customer service in a fast-paced food service environment, ensuring a positive dining experience for all guests. Responsibilities included taking orders, preparing and serving food and beverages, maintaining cleanliness and organization of dining and kitchen areas, and handling cash and transactions. Demonstrated strong communication skills, teamwork, and multitasking abilities while adhering to health and safety standards.

Cook 2

Rice University
08.2022 - 05.2023
  • Review menus and plan meals to be prepped and served
  • Ensure all ingredients are available and properly prepped
  • Maintain high standards of food safety and hygiene
  • Clean and sanitize work areas, equipment, and utensils before and after use
  • Prepare and cook a variety of dishes, following recipes and guidelines provided by master chefs
  • Perform hot and cold food production tasks, including grilling, roasting, baking, and sautéing
  • Monitor and manage inventory levels
  • Order and stock ingredients and supplies as needed
  • Unload and stock delivery trucks with food and supplies
  • Ensure all deliveries are accounted for and stored properly
  • Work under the direction of master chefs to achieve desired recipes
  • Collaborate with kitchen staff to ensure efficient and timely food service
  • Serve food to customers and address any special dietary needs or preferences
  • Provide a positive dining experience by ensuring food quality and presentation
  • Maintain accurate records of food production and inventory
  • Input sanitation logs and other necessary documentation

Resident Assistant (RA)

HARMONY HOUSE
10.2021 - 08.2022
  • Accompanied and assisted residents within a community setting, ensuring a safe and secure environment
  • Provided customer assistance, including answering phones and managing visitor information
  • Supported food service operations by preparing and serving meals to residents

Cook 2

Houston Methodist
11.2019 - 12.2021
  • Perform hot production tasks, such as cooking on ovens, stoves, and grills
  • Conduct cold production tasks, including thawing meats and prepping vegetables/fruits
  • Input sanitation logs and ensure all areas are cleaned and sanitized before and after use
  • Follow safety protocols for using chef equipment, such as knives and thermometers
  • Assemble trays for patient room service, including both solid and liquid food trays
  • Ensure trays meet dietary requirements and presentation standards
  • Perform various duties in hospital restaurants and cafes
  • Support both front-end customer service and back-end kitchen operations

Material Handler/Assembler

FedEx Express
11.2018 - 07.2019
  • Position and sort freight on conveyor belts for efficient processing
  • Separate and organize packages based on destination and priority
  • Unload freight from airplanes and load it onto delivery trucks
  • Ensure proper handling and placement of packages to prevent damage
  • Operate forklifts, pallet jacks, and other equipment to move materials within the warehouse
  • Secure materials for safe transport and storage
  • Maintain a clean and organized work environment in the warehouse
  • Follow safety protocols to ensure a safe working area for all employees
  • Keep accurate records of incoming and outgoing shipments
  • Use warehouse management systems to update inventory and track materials
  • Inspect materials for damage and report any issues to supervisors
  • Ensure all materials meet company standards and specifications
  • Work with team members to achieve daily operational goals
  • Monitor and guard the ramp area to ensure materials travel safely and properly
  • Comply with security procedures for handling sensitive and high-value shipments

Food Service Worker

Sodexo
12.2015 - 06.2018
  • Prepare salads and other menu items, ensuring all food is made to the highest standards
  • Use chef knives and kitchen equipment safely and efficiently
  • Perform tasks such as dicing, mincing, garnishing, steaming, and mixing
  • Maintain a clean and organized workstation by regularly wiping down surfaces, sweeping, and mopping floors
  • Follow proper food safety procedures, including using sanitizing and soap buckets for cleaning
  • Ensure all food handling practices comply with health and safety regulations
  • Prepare and cook two entrées with four selective sides within a 2-3 hour time frame
  • Assist in the preparation of meals for events and catering services
  • Serve food to students, faculty, and guests in a courteous and efficient manner
  • Assist with food service at special events, including catering for the Houston Zoo and Texas Children's Hospital
  • Monitor inventory levels and communicate needs to supervisors
  • Ensure all necessary ingredients and supplies are stocked and organized
  • Work collaboratively with other kitchen staff to ensure smooth and efficient operations
  • Adhere to all company policies and procedures related to food service operations
  • Participate in training sessions to stay updated on best practices and safety protocols

Line Server, Food Prep , Cashier

Pappas BBQ
02.2015 - 10.2015

Welcomed guests facilitating a positive dining experience.

Served customers while maintaining food prep and cash handling duties.

Performed routine maintenance and cleaning of kitchen tools.

Teacher, Daycare

Happiness Learning Center
01.2014 - 11.2014

Planned and organized classroom activities for children ages 6months thru 12 years old.

Prepared snacks also assisted with prep and cooking meals.

Monitored children on field trips

Assisted children homework assignments

Shipping and Receiving Associate

Walmart
06.2013 - 01.2014
  • Efficiently unload merchandise from delivery trucks and organize it on the warehouse floor
  • Load outgoing shipments accurately and securely
  • Conduct inventory counts and maintain accurate records of incoming and outgoing products
  • Report discrepancies and assist in inventory audits
  • Stock shelves and organize merchandise in designated areas for easy retrieval
  • Ensure all products are labeled and stored correctly
  • Operate pallet jacks, forklifts, and other warehouse equipment safely and efficiently
  • Maintain equipment in good working condition and report any malfunctions
  • Inspect incoming shipments for damage or discrepancies
  • Ensure that all shipments meet quality standards and customer specifications
  • Prepare and maintain shipping and receiving documents, including packing lists, bills of lading, and invoices
  • Use warehouse management software to update inventory records
  • Adhere to safety protocols and maintain a clean and organized work environment
  • Follow proper procedures for handling hazardous materials
  • Assist customers and colleagues with inquiries regarding shipment statuses and inventory
  • Provide timely and accurate information to support customer satisfaction

Education

Associate's degree - Communications

Houston Community College downtown
Houston, TX

Skills

  • Customer Service
  • Team Leadership
  • Hospitality and Food Service
  • Communication skills
  • Software Troubleshooting
  • Inventory Control
  • Data Entry
  • Remote Work
  • Food Handling
  • Warehouse Distribution Experience
  • Guest Relations Experience
  • Culinary Experience

Additional Information

Proficient in desktop support and computer networking., Strong experience in warehouse distribution, materials handling, and inventory control., Skilled in upselling, guest relations, and food preparation., Certified in pallet jack operations.

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Cook 2

Rice University
08.2022 - 05.2023

Front Desk Clerk

Arch Staffing and Consulting
07.2022 - Current

Resident Assistant (RA)

HARMONY HOUSE
10.2021 - 08.2022

Cook 2

Houston Methodist
11.2019 - 12.2021

Material Handler/Assembler

FedEx Express
11.2018 - 07.2019

Food Service Worker

Sodexo
12.2015 - 06.2018

Line Server, Food Prep , Cashier

Pappas BBQ
02.2015 - 10.2015

Teacher, Daycare

Happiness Learning Center
01.2014 - 11.2014

Shipping and Receiving Associate

Walmart
06.2013 - 01.2014

Associate's degree - Communications

Houston Community College downtown
Mahogany Eche