Mahogany Googe
Aiken,SC
Summary
Proven achiever with extensive experience as a Customer Care Representative at Oliphant Investments LLC, where I surpassed quality targets and honed skills in payment processing and conflict resolution. Demonstrated ability to improve customer satisfaction through innovative problem-solving and effective communication. Excelled in a fast-paced environment, contributing to team success and mastering database research.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Oliphant Investments LLC
Aiken, SC
03.2021 - 10.2024
- Responded to customer inquiries through phone calls and emails.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Identified opportunities to upsell additional services when appropriate.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Provided training support for new hires related to customer service processes and procedures.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
Medical Technician
Shadow Oaks
Aiken, SC
12.2015 - 04.2017
- Assisted physicians with medical procedures, such as injections and biopsies.
- Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
- Maintained lab equipment by calibrating, cleaning and performing routine maintenance checks.
- Administered medications under physician direction following standard operating procedures.
- Participated in continuing education courses related to medical technology advances.
- Provided excellent patient support and care to patients and families.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Observed and recorded vital signs and reported changes to physicians or nurses.
- Supported healthcare teams in consistently delivering timely and quality care according to company standards.
- Adhered to all safety and infection control precautions and regulations.
- Reported safety hazards to supervisors, removing risk and promoting workplace safety.
- Protected patients and employees by adhering to infection-control and hazardous waste policies.
Education
High School Diploma -
Bethune-Cookman University
Daytona Beach, FL03-2009
Skills
- Payment Processing
- Database Research
- Email correspondence
- Call logging
- Appointment Scheduling
- Custom order management
Languages
american sign language
Limited
Timeline
Customer Care Representative
Oliphant Investments LLC
03.2021 - 10.2024
Medical Technician
Shadow Oaks
12.2015 - 04.2017
High School Diploma -
Bethune-Cookman University
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