Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mahogany Harris

Richmond

Summary

Dedicated to effective policy, procedures and service updates. Successful at organizing, assigning, and overseeing work with a disciplined management style.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Director Of Patient Services

Morrison Health Care / Compass
07.2024 - Current
  • Identified areas for improvement through regular program evaluations, making adjustments as needed based on findings.
  • Spearheaded initiatives focused on increasing employee engagement levels, ultimately improving staff retention rates within the organization.
  • Enhanced patient satisfaction by implementing innovative care strategies and streamlining service delivery processes.
  • Promoted interdisciplinary collaboration among healthcare providers, enhancing the continuity of care for patients across various service lines.
  • Improved staff efficiency through the development of comprehensive training programs and performance evaluation systems.
  • Streamlined communication between departments, resulting in more efficient care coordination and an improved overall patient experience.

Patient Service Manager

Morrison Health Care/Compass
01.2022 - 07.2024
  • Adhered to company food, safety, quality and sanitation policies.
  • Prepared and led food service training programs to teach staff various tasks.
  • Hired and trained new food service personnel to maintain high productivity levels of staff.
  • Investigated and resolved customer complaints concerning food quality and service.
  • Reviewed daily task list with employees and assigned tasks for completion.
  • Oversaw food preparation, production and presentation according to quality standards.

Patient Service Supervisor

Morrison Health Care/ Compass
01.2021 - 01.2022
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Performed variety of duties related to food service.
  • Received food orders from individuals and explained offerings.
  • Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
  • Hired and trained new food service personnel to maintain high productivity levels of staff.

Food Service Manager

Richmond Justice Center / Aramark
10.2019 - 05.2020
  • Hire, Train, oversee and sometimes fire employees
  • Order food, beverages, equipment and supplies
  • Ensure that employees comply with health and food safety standards
  • Manage budget and payroll records.

Food Service Director

Richmond Justice Center / Summit
06.2016 - 10.2019
  • Be responsible for the preparation of monthly menus
  • Responsible for keeping records such as payroll, budget, and attendance etc
  • Are responsible for the cleanliness in all kitchens
  • Responsible for evaluation of food service personnel.

Asst Food Service Director

Richmond Justice Center / CBM
08.2015 - 06.2016
  • Insure that proper health and safety standards are maintained in the preparation, service and storage of all food items
  • Assist in keeping inventory to ensure proper amount of food is on-hand to prepare menu items
  • Complete written and / or verbal evaluation
  • Assist with other duties as assigned.

Food Service Supervisor

Richmond City Jail / CBM
05.2012 - 08.2015
  • Selects, trains, and supervises cooks and foodservice workers who prepare and serve food
  • Plan, assigns, schedules and evaluates the work of Trustee { Inmates}
  • Trains trustee in the operation of kitchen equipment, sanitation, food preparation and security procedures.

Education

High school or equivalent - GED

Flatwood Job Corp
Coeburn, Virginia
12.2000

Skills

  • Team Management
  • Strong leadership
  • Effective problem solving
  • Critical Thinking
  • Teamwork and Collaboration
  • Patient Safety
  • HIPAA compliance
  • Training and mentoring

Certification


  • Food Manager Certification
  • Patient Program Certification (PPC)

Timeline

Director Of Patient Services

Morrison Health Care / Compass
07.2024 - Current

Patient Service Manager

Morrison Health Care/Compass
01.2022 - 07.2024

Patient Service Supervisor

Morrison Health Care/ Compass
01.2021 - 01.2022

Food Service Manager

Richmond Justice Center / Aramark
10.2019 - 05.2020

Food Service Director

Richmond Justice Center / Summit
06.2016 - 10.2019

Asst Food Service Director

Richmond Justice Center / CBM
08.2015 - 06.2016

Food Service Supervisor

Richmond City Jail / CBM
05.2012 - 08.2015

High school or equivalent - GED

Flatwood Job Corp

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Mahogany Harris