Mahogany Lewis
Jackson,MS
Summary
An experienced goal driven leader with 8+ years adeptly in customer contact center, retail/e-commerce sales, information technology,strategic marketing and building positive business relationships. Enthusiastic with a keen eye for details and able to efficiently multi-task during fast paced/stressful situations. Dynamic professional with an outstanding reputation for integrity, complex problem-solving, strong analytical and critical thinking skills. Committed to transitioning into a new role, to progressively mastering new technologies and consistently apply to mission critical projects.
Overview
13
13
years of professional experience
Work History
Customer Service Executive
Navient Solutions
10.2023 - Current
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Updated account information after customer calls and noted client concerns and issues.
- Referred unresolved customer grievances to designated departments for further investigation.
Customer Service Representative
Omni Interactions
01.2023 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Managed incoming calls to schedule appointments and answer questions.
Ecommerce Sales Manager
ETC Shoetique
Brandon, MS
03.2018 - 11.2023
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Strategically developed digital marketing plans to drive brand awareness, conversions, traffic, and sales quarterly.
- Managed customized content for 3 social media accounts.
- Meticulously analyzed products strategy, including trends, competition, promotion, pricing, and other factors that impact demand and supply
- Proposed, organized, and executed special projects, promotional events by interacting with community to increase sales volume by 30% during major local events.
- Use data, information systems, and metrics around financial, brand, and shopper trends to maximize market share, sales, and profits
Customer Account Executive
Comcast, Xfinity
Madison, MS
01.2013 - 09.2019
- Provided efficient technical assistance to insure positive customer experiences.
- Resolved 30+ trouble tickets per day through efficient triaging of problems.
- Professionally interviewed customer to gather information and determined issues in need of analyzing
- Ensured that requests for assistance are properly logged, assigned, and responded quickly.
- Maintained 93% customer service satisfaction ratings through quality control
- Utilized professional telephone skills and extensive knowledge of Comcast products to persuade customers to take advantage of company offerings.
Sales Associate Specialist
ShoetiqueOlan Mills Studio
Ridgeland, MS
08.2011 - 01.2013
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Increased sales by offering advice on purchases and promoting additional photo enchantments.
- Assisted with post-production processing such as retouching, exporting, and resizing.
- Negotiated directly with clients to create customize photo package.
- Set up equipment for photo shoots.
- Ranked top sales associated 2 fiscal years in row.
Education
Bachelor of Science - Communication Disorders
Jackson State University
Jackson, MS05.2017
Associate of Arts - General Studies
Hinds Community College
Raymond, MS12.2012
Skills
- Customer Success Management
- Collaborative Team Player
- Flexible and Adaptable
- Tracking and Documentation
- Excellent negotiation skills
- Client Retention
- Positive Conflict Resolution
- Meticulous Prioritization Skills
- Keen Observation Skills
- Demonstrated Leadership Skills
Timeline
Customer Service Executive
Navient Solutions
10.2023 - Current
Customer Service Representative
Omni Interactions
01.2023 - 01.2024
Ecommerce Sales Manager
ETC Shoetique
03.2018 - 11.2023
Customer Account Executive
Comcast, Xfinity
01.2013 - 09.2019
Sales Associate Specialist
ShoetiqueOlan Mills Studio
08.2011 - 01.2013
Bachelor of Science - Communication Disorders
Jackson State University
Associate of Arts - General Studies
Hinds Community College