Mahogany McIver
Denver
Summary
A dedicated and mindful Teaching Assistant offers passionate and informed support for students and staff. Experienced interpersonal communicator addresses unique queries within educational settings and accommodates staff curriculum requirements.
Overview
9
9
years of professional experience
Work History
Student Event Coordinator
LGBTQ Resource Center At MSU Denver
11.2023 - Current
- Developed post-event reports to determine effectiveness of each event.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Utilized social media to promote events and increase attendance.
- Developed and distributed event surveys to gather feedback and assess event success.
Administrative Assistant
Colorado Allergy And Asthma
02.2023 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Poetry Workshop Facilitator
Sacred Voices
10.2021 - 05.2023
- Designed and developed original curriculum to guide BIPOC participants in exploring various poetic styles and techniques, resulting in a significant increase in student engagement and participation
- Facilitated workshops for diverse groups of individuals, including students and professionals, fostering a welcoming and inclusive environment that encouraged creativity and self-expression
- Collaborated with local organizations and schools to coordinate community events and outreach programs, successfully promoting the importance of poetry and its ability to foster connection and understanding
- Conducted regular evaluations and assessments of student progress, providing personalized feedback and guidance to help individuals develop their own unique poetic voices and styles.
Customer Service, Representative/Workshop Facilitator
Denver School of the Arts
08.2015 - 08.2018
- Experience
- Managed a team of 10 customer servicerepresentatives, ensuring prompt and effectiveresolution of customer complaints
- Developed and implemented new customerservice policies and procedures
- Collaborated with cross-functional teams toidentify and address customer service issues,resulting in improved customer retention rates
- Led engaging and informative workshops ontopics such as communication skills and teambuilding, resulting in consistently high participantsatisfaction ratings
- Conducted post-workshop evaluations andanalyzed feedback to continually improve andrefine workshop content and delivery
- Collaborated with a team of facilitators to designand deliver a successful series of leadershipdevelopment and poetry workshops, resulting inincreased interest and enrollment from the targetaudience.
Education
Communication Studies
Metropolitan State University of Denver
Denver, COAssociate of Arts - Communication Studies
Community College of Aurora
Aurora, CO05.2022
High School Diploma -
Denver Online High School
05.2021
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UNITED STATESDenver School of the Arts
05.2018
Skills
- Creative Writing
- Instruction
- Group Facilitation
- Poetry Analysis
- Communication Skills
- Customer Service
- Data Entry Documentation
- Mail Management
Timeline
Student Event Coordinator
LGBTQ Resource Center At MSU Denver
11.2023 - Current
Administrative Assistant
Colorado Allergy And Asthma
02.2023 - 08.2023
Poetry Workshop Facilitator
Sacred Voices
10.2021 - 05.2023
Customer Service, Representative/Workshop Facilitator
Denver School of the Arts
08.2015 - 08.2018
Communication Studies
Metropolitan State University of Denver
Associate of Arts - Communication Studies
Community College of Aurora
High School Diploma -
Denver Online High School
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UNITED STATESDenver School of the Arts
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