Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mahogany Miller

Walterboro

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sales Representative

Verizon
06.2022 - Current
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

Pharmacy Technician

CVS Pharmacy Health
03.2020 - 06.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Collected co-payments or full payments from customers.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Reviewed and verified customer information and insurance provider information.

Medical Office Assistant

East Cooper Psychiatric Solutions
08.2015 - 02.2020
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria and receive pre authorization for services before rendered
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Conducted in house monthly audit to make sure all documentation as well as consent for treatment and proper identification of patient.


Medical Assistant

Nason Medical Center
01.2010 - 08.2014
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

Education

Certificate - Medical Assisting

Southeastern Institute - North Charleston
Charleston, SC
08.2015

Skills

  • Managing staff
  • Time management
  • Strategic decision-making
  • Exceptional communication skills
  • Willingness to learn
  • Positive attitude
  • Creative problem solver
  • Detail oriented
  • Highly motivated
  • Quick learner

Certification

CNA

Timeline

Sales Representative

Verizon
06.2022 - Current

Pharmacy Technician

CVS Pharmacy Health
03.2020 - 06.2022

Medical Office Assistant

East Cooper Psychiatric Solutions
08.2015 - 02.2020

Medical Assistant

Nason Medical Center
01.2010 - 08.2014

Certificate - Medical Assisting

Southeastern Institute - North Charleston

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Mahogany Miller