Mahogany Montgomery
Oswego,IL
Summary
Dedicated performance driven Director of Resident and Family Services experienced in Social Service, Senior Living and Home Health Care operations offering excellent management, team leadership and problem-solving abilities. Highly skilled in maximizing resources to meet challenging demands. Decisive leader with excellent multitasking abilities towards achieving goals and quality standards, establishing a positive internal culture while acquiring and retaining strong talent.
Overview
26
26
years of professional experience
Work History
Director of Resident and Family Services
Villa St. Benedict
Lisle, IL
07.2022 - Current
- Manages the daily operations of the community (AL/IL) to ensure it meets health and safety standards and promotes a comfortable living environment for residents.
- Provides administrative leadership, direction and development of staff for support services in the areas of: concierge, life enrichment, transportation, campus education initiatives and volunteer programs.
- Implements and manages programs that promotes emotional, spiritual and physical well being of the residents.
- Analyzes needs of residents for the community, provides recommendation and assists residents to move through the continuum of care.
- Collaborates with physicians, therapists and clinicians to support residents with identified service needs.
- Coordinates the lease application and move in process. Provides tours of the community for residents and their family members.
- Develops, plans and implements resident orientation programs with the focus on seamless transitions.
- Ensures organizational, financial, customer and quality assurance service needs are met.
- Making significant impacts with combatting staff shortages, while maintaining staff morale, structure and efficiency.
- Plans and administers budgets for programs, equipment and support services.
Laurus Home Care Director
StoryPoint
Naperville, IL
08.2021 - 07.2022
- Developed and operated as the first Home Care Director for Laurus Home Care in the State of Illinois to conduct a new level of care in the home care industry, Enhance Living services. Also acquired an onsite Home Care license approved by IDPH.
- Prepared and facilitated the initial and final audit process for licensure approval: effectively reviewed and adhered to Illinois State regulations, policy and procedures. Consulted with out of state leadership and Corporate Compliance to provide recommendations for adjustments with documentation and assured all standards were met.
- Obtained the State of Illinois Home Care license within the first 2 months and worked simultaneously towards recruitment of potential residents for services.
- Served as the internal and external liaison for referrals and new admissions.
- Performed monthly health and wellness marketing initiatives to educate, promote services and recruited residents.
- Identified, evaluated and assessed clients to determine medical and financial necessity for care and services.
- Managed and acquired 25 residents within the initial 3 months and overall accountability for the development and operations of resident care and services.
- Collaborated with families, physicians, pharmacies and other partners to promote quality care and independence of residents.
- Conducted admissions, assessments and re-assessments for residents upon return from hospital or change of conditions to determine current and ongoing needs.
- Built a strong team of staff based on a common goal, led and motivated with a team emphasis through supervision, training and coaching on duties and daily operational activities.
- Maximized services for revenue growth by reviewing and approving cases and potential care plans.
Director of Day Services/Community Living
Association For Individual Development
Aurora, IL
03.2019 - 07.2021
- Managed program operations, including financial, medical, safety and operational oversight to assure services for licensing requirements are in accordance with policies and procedures within federal and state regulations.
- Effective administration and operational management of Community Day Service program, staff and Community Living sites for clients with Intellectual and behavioral challenges: Managed 3 24-hour Community Integrated Living homes, 1 24-hour 16 unit Intermediate Home Health Care facility and Case Management professionals.
- Collaborated with directors, managers and clinical team to provide leadership, programmatic support, guidance and supervision of staff and clients to effectively implement program initiatives.
- Monitored quality assurance of programs and implemented outcome based measurements.
- Established staff recruitment, monitored evaluation of staff development and performance for quality service across programs.
Case Management/Program Coordinator
Little City
Waukegan, IL
01.2018 - 03.2019
- Coordinated and monitored performance and quality of day service programming for young and older adults with intellectual and behavioral challenges.
- Provided interventions to a caseload of 30 at risk individuals towards meeting their desirable outcomes.
- Administered evaluations, assessments and referrals for crisis intervention and specialized need of services and supports for clients served.
- Collaborated with different disciplines within a state operated facility to provide cohesive care to patients.
- Facilitated aspects of patient care by cultivating, overseeing and managing staff.
- Created care plans that addressed clinical, social, educational and financial challenges, ongoing supports for individual quality of life.
Assistant Manager
CVS Health
Lombard, IL
10.2017 - 03.2019
- Assisted in overall day-to-day operations of the store, including continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Contributed to organizational initiative to achieve monthly sales, budget and other targeted goals.
- Implemented inventory and cash management procedures and ensured proper practices are followed by the shift team.
Associate Executive Director
Sunrise Senior Living
St. Charles, IL
10.2015 - 07.2017
- Managed overall operation of nursing services and resident care for 90 residents(AL/IL): community business performance, financial management, quality assurance, admissions, safety and risk management.
- Directed daily meetings, monthly in-service training, quality assurance process improvement and team meetings.
- Recruited, hired and trained employees on operations and performance expectations.
- Developed and maintained strong business relationships between departments.
- Encouraged creative thinking, problem solving and empowerment as part of facility management to improve morale and teamwork.
- Established excellent relationships with residents and family members by proactively identifying problems to gather resident engagement and satisfaction.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Administered support to the Executive Director with leadership and management.
- Conducted external business developments: local hospitals, hospice providers and vendors. Established and maintained relationships to contribute towards program and service improvements.
Patient Advocate
Community Alternatives Unlimited
Chicago, IL
06.2013 - 10.2015
- Administered comprehensive case management services to a caseload of 60 clients within diverse populations.
- Monitored clients general health, safety, welfare and progression towards independence.
- Complied data to complete assessments for 15 clients in need of crisis state funding for immediate residential placement attributable to homelessness, abuse and neglect.
- Conducted quarterly visits with clients to assess progress and service needs.
- Concluded reports, case summaries and consolidated records, including monthly data to remain compliant with state regulations.
- Researched resources and referrals for clients and their families.
Developmental Training Director
Esperanza Community Services
Chicago, IL
10.2007 - 05.2013
- Conducted evaluations of clients, including intake and admission screenings.
- Hired, trained and supervised direct care staff and case management professionals.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Prepared departments for annual survey audits to maintain federal and state program compliance and licensure.
- Handled program evaluation, budget, quality assurance and quarterly board reports.
Developmental Training Administrator
Aspire
Hillside, Illinois
09.1999 - 10.2007
Education
Bachelor of Social Work - Minor: Family and Consumer Sciences
Western Illinois University
Skills
- Leadership
- Resident first mentality
- Broad knowledge of State Federal regulatory policy
- Operations management over multiple sites
- Management of staff training Development
- Budget development Monitoring
- Quality Assurance
- Competitive Strategic Planning
- Customer Relations
- Case Management
- Conflict resolution
Awards/Honors
- Western Illinois University Dean's List
- Western Illinois University Social Work Dean's List
- Student Residential Programs Academic Excellence Award
- Who's Who Among Students In American Universities and Colleges
Timeline
Director of Resident and Family Services
Villa St. Benedict
07.2022 - Current
Laurus Home Care Director
StoryPoint
08.2021 - 07.2022
Director of Day Services/Community Living
Association For Individual Development
03.2019 - 07.2021
Case Management/Program Coordinator
Little City
01.2018 - 03.2019
Assistant Manager
CVS Health
10.2017 - 03.2019
Associate Executive Director
Sunrise Senior Living
10.2015 - 07.2017
Patient Advocate
Community Alternatives Unlimited
06.2013 - 10.2015
Developmental Training Director
Esperanza Community Services
10.2007 - 05.2013
Developmental Training Administrator
Aspire
09.1999 - 10.2007
Bachelor of Social Work - Minor: Family and Consumer Sciences
Western Illinois University