Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mahogany N. Absolam

Baldwin

Summary

Flexible and customer-driven individual with a varied background of service based experiences, including medical office front desk reception, educational aide for special needs children, and in-home childcare. CPR certified and confident in a fast paced environment while remaining calm and friendly. Excellent at resolving complex interpersonal interactions through communication and empathy, exhibiting amazing versatility to cooperate with those from various backgrounds. I am committed to serving with heart, professionalism in a variety of workplaces. I have a natural gift for making meaningful connections and am efficient in problem-solving.

Overview

12
12
years of professional experience

Work History

Private Nanny

Part-time Nanny
12.2024 - Current
  • Provided individualized care and educational support to children, fostering developmental milestones.
  • Collaborated with parents to establish routines and address behavioral challenges effectively.
  • Managed household tasks, including meal preparation and organization, ensuring a nurturing setting.
  • Created structured schedules that balanced playtime, education, and rest for optimal growth and well-being.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
  • Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.

Front Desk Receptionist

Long Island Gastroenterology Specialists
02.2022 - 11.2024
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Coordinated communication between departments, enhancing service delivery and guest satisfaction.
  • Implemented scheduling system for appointments, improving overall office efficiency.
  • Trained and mentored new reception staff on protocols and customer service standards.
  • Answered a high volume of phone calls and scheduled multiple appointments daily, ensuring efficient and effective communication with patients.
  • Ensured minimal wait times for patients by efficiently coordinating appointments and managing the flow of patients in the clinic.

ASD Horizon Special Education Paraprofessional

New York City Department of Education, Public School 3
03.2019 - 01.2022
  • Promote student achievement daily by implementing positive behavior interventions and supports (PBIS)
  • Led activities that developed students physical, emotional, and social growth.
  • Create student engagement
  • Established a safe play environment for the students.
  • Utilize variety of teaching methods including lectures, technology, group discussions, and role playing.
  • Reported on students’ progress, behaviors, and social skills to teachers.
  • Gave one-on-one attention to RSP students while maintaining overall focus in the classroom.
  • Assist teachers in managing student behavior and completing instruction.
  • Effectively working with teachers.
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.

Substitute Paraprofessional

New York City Department of Education (DOE)
03.2018 - 01.2022
  • Dedicated, caring and responsible education professional deeply committed to supporting teachers and students within special education as well as inclusive classrooms.
  • Work with students individually and in small groups basis to reinforce learning concepts, help complete assignments, and improve performance.
  • Patient, upbeat and creative in tailoring instruction to meet student needs and learning styles.
  • Provide customized assistance to children with a variety of special needs and make positive contributions optimizing learner engagement.
  • Communicate with parents and keep them informed about their child’s development and any changes to the regular day-to-day schedule.
  • Daily care of students who have emotional special needs, cognitive disabilities, physical handicaps, autism, other special needs.
  • Classroom / 1:1 Para - Teacher Assistant

Front Desk Receptionist

Path to Wellness P.C
05.2015 - 12.2018
  • Initiated the medical record process by efficiently preparing and organizing patient charts, ensuring accuracy and completeness.
  • Managed medical chart requests from patients, healthcare providers, and other entities, maintaining confidentiality and compliance with HIPAA regulations.
  • Scheduled pickups and drop-offs for patients, coordinating with transportation services to ensure timely and reliable service.
  • Scheduled and maintained appointment calendars for multiple healthcare providers, optimizing patient flow and minimizing scheduling conflicts.
  • Resolved guest inquiries and complaints promptly, fostering positive relationships with clients.

Independent Classroom Aide

The Hagedorn Little Village School
12.2013 - 03.2015
  • Knowledge of Applied Behavior Analysis (ABA)
  • Assist in implementing Individualized Education Program (IEP) goals, including activities of daily living (e.g., toilet training, feeding).
  • Exciting and rewarding opportunity to enter the field of special education and work collaboratively with teachers and therapists.
  • Work in a classroom with student’s ages 3 to 15 with developmental disabilities.

Education

Bachelor of Science - Social Work

Liberty University
Lynchburg, VA
05-2027

High School Diploma -

WHSAD
Brooklyn, NY
06-2013

Skills

  • Effective time management
  • Client support
  • Collaborative teamwork
  • Flexible problem-solving
  • Steadfast in responsibilities
  • Strong interpersonal skills
  • Infant care experience
  • Emotional guidance
  • Relationship building
  • Family logistics coordination
  • Skilled in working with special needs children
  • Early childhood education experience

Timeline

Private Nanny

Part-time Nanny
12.2024 - Current

Front Desk Receptionist

Long Island Gastroenterology Specialists
02.2022 - 11.2024

ASD Horizon Special Education Paraprofessional

New York City Department of Education, Public School 3
03.2019 - 01.2022

Substitute Paraprofessional

New York City Department of Education (DOE)
03.2018 - 01.2022

Front Desk Receptionist

Path to Wellness P.C
05.2015 - 12.2018

Independent Classroom Aide

The Hagedorn Little Village School
12.2013 - 03.2015

Bachelor of Science - Social Work

Liberty University

High School Diploma -

WHSAD

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