Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mahogany Pierce

Roanoke Rapids,NC

Summary

Dynamic Patient Access Representative with a proven track record at ECU Health North Hospital, excelling in HIPAA compliance and customer service. Developed strong communication and problem-solving skills in fast-paced healthcare environment.. Committed to enhancing customer experiences through effective communication and service excellence. Gained expertise in managing patient interactions and handling sensitive medical information while fostering a supportive environment for patients, families and guest. Seeking to transition into new field where these transferable skills can drive efficiency and enhance customer experience.

Overview

3
3
years of professional experience

Work History

Patient Access Representative

ECU Health North Hospital
01.2022 - 07.2023
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Registered patients for outpatient appointments/procedures, including verifing insurance eligibility

Cashier

New Dixie Oil
07.2021 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Patient Transporter

Vidant - North Medical Hospital
11.2020 - 05.2021
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Provided emotional support to patients and their families during challenging times, fostering a positive hospital experience.

Education

High School Diploma -

Roanoke Rapids High School
Roanoke Rapids, NC
06-2018

Skills

  • Service excellence
  • Proficient in clear verbal and written communication
  • Insurance eligibility verification
  • Experience in HIPAA compliance
  • Proficient in task management and organization
  • Admissions coordination
  • Detail-oriented data input
  • Effective time management
  • Analytical problem-solving skills and conflict management
  • Customer-focused approach

Timeline

Patient Access Representative

ECU Health North Hospital
01.2022 - 07.2023

Cashier

New Dixie Oil
07.2021 - 01.2022

Patient Transporter

Vidant - North Medical Hospital
11.2020 - 05.2021

High School Diploma -

Roanoke Rapids High School

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