Mahogany Rawles
Charlotte,NC
Summary
Motivated, organized individual who is highly efficient in customer service. Committed to quality, excellence and working with a diverse population. Exercises independent judgment and decision-making abilities with a strong work ethic and accountability in a fast past environment.
Overview
10
10
years of professional experience
Work History
Project Manager
Schreiber Translation Inc.
Remote
01.2023 - 11.2023
- Led the successful planning and execution of 100+ projects, resulting in a 80% increase in client satisfaction.
- Collaborate with senior management on long-term strategic planning, contributing to 90% improvement in project efficiency.
- Negotiated contracts with vendors, achieving cost reduction while maintaining quality standards.
- Implemented streamlined projects documentation procedures, reducing errors by 75%.
Order to Cash Analyst
Advantage Solutions
Remote
08.2021 - 04.2022
- Initiated high volume customer support, order admin, deductions and create contracts with various retailer and wholesale businesses (Costco, Walmart etc.)
- Resolved 100+ number of order discrepancies and claims, ensuring 100% customer satisfaction.
- Utilized SAP and Macros to track status of requested items/ orders, confirmed and provided updates on delivery to clients.
- Provided excellent and responsive customer service to vendors, suppliers, and internal clients.
- Verified invoices, purchase orders, and receipts to ensure compliance with company policies
Administrative Support Supervisor-Contract
DreamKey Partners
Charlotte/Remote, NC
10.2020 - 02.2022
- Managed and operated internal team of 25, trained and instructed employees in job duties and company policies and implementation.
- Successfully handled escalated cases, ensuring customer satisfaction during challenging times.
- Reviewed and audited reports for county and city for compliance purpose.
- Utilized Smartsheet and Microsoft Excel daily to track budgeting to send compliance team for approval then transitioned into utilizing Salesforce.
- Salesforce administrator.
Inside Sales Representative
United Rentals
Charlotte, NC
02.2020 - 09.2020
- Handled high-volume outbound/inbound calls, contributing to a 60% increase in sales and customer acquisition.
- Maintained detailed records and utilized Salesforce to improve customer account management.
- Processed rental quotes, reservations, and contracts, as well as educated customers about products and proper use of equipment.
- Provided high level customer service in a high volume and fast-moving team environment.
Document Review Specialist/Legal Assistant
Intergreon Managed Solutions
Charlotte, NC
08.2019 - 02.2020
- Liaised with external parties, resulting in 75% faster resolution of documentation matter.
- Provided guidance to new team members, contributing to a large reduction in onboarding time.
- Reviewed legal publications and platform database searches to identify laws and court decisions.
Leasing and Marketing Manager
Northwood Ravin Tribute Properties
Charlotte, NC
12.2016 - 08.2019
- Met with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Investigated complaints, disturbances and violations and resolve problems following management rules and regulation.
- Engaged in outreach marketing once a week to local business for PPE and occupancy, as well as posted on social media platforms to advertise our community and amenities.
- Hosted resident events and properly budgeted the cost of supplies, entertainment, and food and beverages.
- Processed rent payments, including checks and ACH transfers
Sales and Service Representative
YMCA of Greater Charlotte
Charlotte, NC
02.2014 - 12.2016
- Was knowledgeable about all YMCA programs and sold them effectively. This included being familiar with all current brochure information, upcoming events and other special activities. If information is not available, I was responsible for obtaining the correct information, updating front desk resources and providing information to members.
- Controlled access to the facility. Checked-in members entering the building by scanning membership cards and obtained proper identification of guests.
- Registered for membership and/or programs, by inputting data in the computer, collecting the proper payment and verifying the accuracy of information on YMCA forms.
- Entered all transactions accurately and completely into the computer system. Balanced all end of shifts and report any discrepancies to supervisor.
Education
Central Piedmont Community College
Charlotte, NC05-2011
Skills
- Project Management
- Salesforce, SAP, Smartsheet, Excel (V-Lookups, Pivot Tables), Microsoft Office
- Detail-oriented
- Supervision and Leadership
- Systems Implementation
- Complex Problem Solving
- Customer Relationship Management
- Vendor Management
- Negotiation
- Risk Management
- Creative Troubleshooting
- Adaptability
- Statement of Work
- Request for Proposal
Timeline
Project Manager
Schreiber Translation Inc.
01.2023 - 11.2023
Order to Cash Analyst
Advantage Solutions
08.2021 - 04.2022
Administrative Support Supervisor-Contract
DreamKey Partners
10.2020 - 02.2022
Inside Sales Representative
United Rentals
02.2020 - 09.2020
Document Review Specialist/Legal Assistant
Intergreon Managed Solutions
08.2019 - 02.2020
Leasing and Marketing Manager
Northwood Ravin Tribute Properties
12.2016 - 08.2019
Sales and Service Representative
YMCA of Greater Charlotte
02.2014 - 12.2016
Central Piedmont Community College
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