Mahoghany Barrow
New Haven,CT
Summary
Resourceful Custodian experienced in maintaining clean and sanitary environments in diverse facilities. Achieved high sanitation levels through comprehensive knowledge of cleaning procedures, health codes, and effective use of cleaning equipment and products. Committed to delivering quality results efficiently while ensuring safety and compliance with established standards.
Overview
1
1
Language
22
22
years of professional experience
Work History
Custodian
Yale University
New Haven, CT
09.2014 - Current
- Maintained cleanliness of classrooms, laboratories, and common areas across campus.
- Operated cleaning equipment to ensure thorough sanitation of facilities.
- Restocked supplies and ensured availability in restrooms and break rooms.
- Collaborated with staff to uphold safety and cleanliness standards.
- Conducted routine inspections to identify maintenance needs and areas for improvement.
- Assisted in setting up for events by arranging furniture and equipment.
- Reported issues to supervisors for timely resolution of facility concerns.
- Trained new custodial staff on procedures and best practices for cleaning tasks.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Wet and spot mopped floors in high-traffic areas to ensure cleanliness. to clean floors and other surfaces in public corridors.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Maintained accountability for building keys, master keys and access cards.
Customer Service Representative
Temp Agency
New Haven
05.2022 - 09.2022
- Assisted customers with inquiries and resolved issues promptly.
- Processed orders and coordinated with teams for timely fulfillment.
- Handled escalated complaints with professionalism and care.
- Collaborated with sales teams to enhance customer satisfaction initiatives.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Gathered customer feedback through surveys and used the data to improve customer service.
Pantry Worker
Yale university
New Haven, CT
01.2005 - 09.2010
- Prepared and organized food items for dining services at Yale University.
- Prep food for the day and the next day
- Maintained cleanliness and sanitation in pantry areas according to safety standards.
- Operated kitchen equipment safely and efficiently to support meal preparation.
- Assisted chefs in inventory management and stock rotation of supplies.
- Collaborated with team members to ensure timely food service delivery.
- Implemented best practices for food storage to minimize waste and enhance efficiency.
- Clean up / wipe tables
- swipe student id for entry
Education
Medical Assistant - Medical Assistant
Stepful
New York, Ny 03.2025 - 05.2025
Adult Education
New Haven, CTSome College (No Degree) - Human Services
Albertus Magnet
New Haven, CTSkills
- Sanitation procedures
- Restroom cleaning
- Waste and recycling management
- Supply restocking
- Supply management
- Inventory management
- Building maintenance
- Facility maintenance
- Equipment operation
- Custodial machine operation
- Floor maintenance
- Window cleaning
- Trash removal
- Furniture moving
- Event setup
- Room setup and breakdown
- Safety standards
- Emergency response
- Time management
- Team collaboration
- Multitasking capabilities
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Employee training
- Work independently
- Customer service
- Customer service-focused
- Building maintenance
- Furniture moving
- Floor maintenance
- Trash removal
- Supply delivery
Languages
English
Professional
Timeline
Medical Assistant - Medical Assistant
Stepful
03.2025 - 05.2025
Customer Service Representative
Temp Agency
05.2022 - 09.2022
Custodian
Yale University
09.2014 - Current
Pantry Worker
Yale university
01.2005 - 09.2010
Adult Education
Some College (No Degree) - Human Services
Albertus Magnet