Mahakanika Tepy Kong
Falls Church
Overview
4
4
years of professional experience
Work History
Bank Teller
Canadia Bank
03.2024 - 09.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Event Planner Associate
Cambodia
11.2022 - 02.2024
- Negotiated contracts with vendors to secure competitive pricing and optimal services for events.
- Streamlined communication with clients and vendors, ensuring smooth event coordination.
- Implemented marketing strategies to drive event attendance and increase brand visibility.
- Collaborated with cross-functional teams to ensure seamless execution of large-scale events.
- Leveraged social media platforms proactively as part of our marketing strategy that increased overall reach.
- Increased overall client satisfaction through diligent attention to detail in every aspect of event planning.
Cashier
Fruit Shop
01.2021 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
Education
Bachelor - Business Administration
Pannasastra University
Cambodia Bachelor - Business Administration
Northern Virginia Community College
Annandale, VASkills
- Attention to detail
- Professionalism
- Customer needs assessment
Languages
English
Full Professional
Cambodian
Native or Bilingual
Thai
Elementary
Timeline
Bank Teller
Canadia Bank
03.2024 - 09.2024
Event Planner Associate
Cambodia
11.2022 - 02.2024
Cashier
Fruit Shop
01.2021 - 11.2022
Bachelor - Business Administration
Pannasastra University
Bachelor - Business Administration
Northern Virginia Community College