Mahra Engdall
Waterford
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Office Manager
Viking Enterprises Incorporated
01.2020 - Current
- Consists of work similar to a Project Manager. Tracking job progress, staying on budget, frequently communicating updates to clients.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Payroll, invoicing, website creation, client meetings, proposals, quotes, and job reports.
Waitress Trainer
Dad’s Resturant
04.2019 - 09.2019
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Business Management - Business Administration And Management
Mitchell College
05.2025
Skills
- Office Management
- Office Administration
- Data Entry
- Billing
- Scheduling and calendar management
- Payroll and budgeting
- Document Management
- Account Reconciliation
- Credit and collections
- Bookkeeping
- Staff Management
- Employee Supervision
- Financial Reporting
- Financial Tracking
- Expense Reporting
- Report Preparation
- Meeting planning
- Payroll Processing
Timeline
Office Manager
Viking Enterprises Incorporated
01.2020 - Current
Waitress Trainer
Dad’s Resturant
04.2019 - 09.2019
Bachelor of Business Management - Business Administration And Management
Mitchell College