Mahran Felder
Riverside,CA
Summary
Seasoned installation and repair technician setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer.
Overview
9
9
years of professional experience
Work History
IT Technician
Double Take Trucking
Los Angeles, CA
01.2022 - Current
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
Technician 2
Frontier Communications
Azusa, CA
12.2014 - 10.2021
- Installed and maintained telephone systems, including PBXs and key systems.
- Troubleshot and resolved customer issues with telephones, answering machines, voice mail systems, call routing systems, and other related equipment.
- Configured multiple types of business phone systems to meet specific customer requirements.
- Performed repairs on all types of telecommunications equipment such as phones, switches, routers, modems.
- Installed VoIP solutions for businesses using SIP trunks and hosted PBXs.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Ran wires between components and to outside cable systems.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
Education
Certificate - Pole Climbing
Frontier Communications
San Bernardino, CA09.2017
High School Diploma -
John W. North High School
Riverside, CA06.2001
Skills
- Troubleshooting and Diagnosis
- Equipment Installation
- Router Installation and Optimization
- Device Installation
- Safety Awareness
- System Repair
- Configuring Devices
- Educating Customers
- System Troubleshooting
- Technical Reporting
- Project Management
- Pole climbing certificate
- Installed fiber optic cable
Timeline
IT Technician
Double Take Trucking
01.2022 - Current
Technician 2
Frontier Communications
12.2014 - 10.2021
Certificate - Pole Climbing
Frontier Communications
High School Diploma -
John W. North High School
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