MAHARAJ ALAM

Experienced supervisory and customer service specialist with a proven track record in team leadership, conflict resolution, and delivering exceptional customer experiences. Skilled in optimizing operations and fostering a positive, efficient work environment.

• Monitored and coordinated ground staff performance to ensure compliance with safety and service standards
• Oversaw flight documentation, including load sheets, passenger manifests, and delay reports.
• Trained and mentored new staff on airline policies, customer service, and emergency procedures
• Responded quickly to operational disruptions, such as delays, cancellations, or equipment issues, to minimize impact
• Managed scheduling and shift assignments to maintain optimal staffing levels during peak times.