- Eager to learn virtually anything, if given the opportunity
- Learning new cooking techniques and expanding my culinary skills
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I enjoy cooking for friends and family gatherings
- Graphic Design
- Interior Design
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Acting and Theater
- I have a passion for photography and editing photos
- Creative Writing
- Creating digital artwork using software like Clip Studio Paint
- Digital Art and Animation
- I participate in a variety of outdoor recreational activities
- Strategy Games
Mahria Goodman
Independence,KS
Summary
Dynamic professional with extensive experience in inventory management, logistics, and customer service. Proven ability to leverage strong organizational skills to maintain precise records and ensure the timely availability of essential parts. Recognized for delivering exceptional customer service while fostering effective collaboration within team environments. Committed to driving operational efficiency and enhancing overall customer satisfaction through proactive problem-solving and attention to detail.
Overview
7
7
years of professional experience
Work History
Shift Lead 2
Domino's
10.2024 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements, enhancing order accuracy and customer satisfaction.
- Managed inventory levels, optimizing stock availability during peak hours.
- Coordinated shift schedules, balancing labor needs with operational demand.
- Resolved customer complaints promptly, maintaining positive service experiences.
- Monitored food safety compliance, ensuring adherence to health regulations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Responded to and resolved customer questions and concerns.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Cook
Americare at Montgomery Place
05.2023 - 03.2024
- Prepared and cooked nutritious meals for residents, adhering to dietary guidelines and preferences.
- Collaborated with kitchen staff to ensure efficient meal service and maintain cleanliness standards.
- Trained new cooks on food preparation techniques and safety protocols, enhancing team performance.
- Developed weekly menus that aligned with resident feedback and seasonal ingredients, promoting variety.
- Conducted regular quality checks on food presentation and taste, ensuring high standards of dining experience.
- Assisted in planning special events and themed meals, fostering community engagement among residents.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Barista
Scooter's Coffee
07.2022 - 05.2023
- Prepared and served high-quality coffee beverages using espresso machines and blenders.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted in training new baristas on beverage preparation techniques and customer service skills.
- Managed inventory levels, ensuring timely restocking of supplies to meet customer demand.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to create a positive work environment and improve overall morale.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Sandwich Artist
Subway
07.2021 - 11.2021
- Prepared high-quality sandwiches using fresh ingredients while adhering to food safety standards.
- Trained new team members on sandwich preparation techniques and customer service protocols.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Ensured accurate order fulfillment by actively listening to customer specifications and preferences.
- Streamlined sandwich assembly process, reducing preparation time while maintaining quality standards.
- Monitored inventory levels, assisting in timely replenishment of ingredients to avoid shortages.
- Provided exceptional customer service, fostering positive relationships and encouraging repeat business.
- Collaborated with team members to optimize workflow during peak hours, improving overall service speed.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Maintained up-to-date knowledge of food safety regulations, ensuring compliance and protecting customers.
Carhop
Sonic
06.2018 - 10.2018
- Delivered food orders efficiently to customers in designated areas, ensuring timely service.
- Maintained cleanliness and organization of drive-thru area to enhance customer experience.
- Operated POS system for order processing, accurately handling transactions and payments.
- Streamlined order-taking process to minimize wait times for customers.
- Balanced orders on trays weighing over 5 lbs and delivered them to cars.
- Prioritized safety by following all company protocols regarding food handling and serving procedures.
Education
High School -
Independence High School
Independence, KS03.2021
GED -
GED Program
Independence, KS10.2025
Skills
- Customer service expertise
- Employee training
- Workplace safety
- Operations monitoring
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Accurate cash management
- Standard operating procedures
Interests
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Shift Lead 2
Domino's
10.2024 - Current
Cook
Americare at Montgomery Place
05.2023 - 03.2024
Barista
Scooter's Coffee
07.2022 - 05.2023
Sandwich Artist
Subway
07.2021 - 11.2021
Carhop
Sonic
06.2018 - 10.2018
High School -
Independence High School
GED -
GED Program