Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mahrokh (Maria) Silverman

Los Angeles,California

Summary

Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 25 years of related experience, diligent nature, adept at coordinating records, managing schedule, Knowledgeable about medical billing and a certified Phlebotomist. Pursuing a new professional challenge with room for advancement.

Overview

25
25
years of professional experience

Work History

Medical Office Administrator

Westside Internal Medicine Dr. Jonathan Weaver
09.2009 - 01.2024
  • Streamlined medical office operations by implementing efficient scheduling and appointment management systems.
  • Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
  • Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
  • Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
  • Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
  • Collaborated with interdisciplinary teams to ensure seamless coordination of care for complex patients requiring multiple specialists'' involvement.
  • Strengthened relationships with vendors and suppliers, negotiating favorable contract terms for medical supplies and services.
  • Maintained a safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.
  • Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
  • Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
  • Coordinated with external partners such as labs, pharmacies, and referring physicians to facilitate timely access to critical patient information or services.
  • Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Reviewed and sent medical records to other physicians upon request.
  • Managed appointments, registrations and patient relations in busy Internal Medicine/Geriatric office.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Received, recorded and filed medical payments by check, cash, and credit card.

Medical Front Office Supervisor

Dr. Terry Schaack And Dr. Jonathan. Cole
06.2002 - 09.2009
  • Enhanced patient satisfaction by implementing efficient front office procedures and streamlining appointment scheduling.
  • Reduced wait times for patients by optimizing the check-in process and effectively managing patient flow.
  • Improved staff productivity through regular training sessions, performance evaluations, and feedback.
  • Coordinated seamless communication between medical providers and patients, ensuring accurate documentation and billing practices.
  • Implemented effective inventory management strategies to maintain optimal supplies levels while minimizing costs.
  • Facilitated smooth transitions for new hires by developing comprehensive orientation materials and providing ongoing support as needed.
  • Collaborated with clinical staff to ensure seamless coordination of care across all departments within the practice.
  • Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
  • Ensured compliance with regulatory requirements and industry best practices by regularly reviewing policies and procedures.
  • Maintained strict confidentiality of patient records in accordance with HIPAA regulations while facilitating information exchange when necessary.
  • Developed key performance indicators to monitor staff efficiency, track progress toward goals, and drive continuous improvement efforts.
  • Streamlined appointment scheduling processes which resulted in fewer cancellations or missed appointments from patients.
  • Streamlined patient registration processes by implementing efficient check-in procedures and digital forms.
  • Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
  • Collaborated with medical staff to coordinate patient flow and ensure timely access to care.
  • Maintained a well-organized front office environment, contributing to a positive patient experience.
  • Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
  • Assisted in the development of office policies and procedures for improved efficiency and compliance with industry standards.
  • Contributed to revenue growth by identifying opportunities for additional services during patient interactions.
  • Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
  • Increased overall team productivity by providing administrative support such as managing correspondence, updating databases, and coordinating meetings.
  • Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
  • Served as a liaison between patients, providers, and insurance companies to resolve billing issues or discrepancies.
  • Ensured adequate inventory levels of office supplies by regularly monitoring stock levels and placing orders as needed.
  • Expedited claims processing by submitting accurate documentation on a timely basis for optimal reimbursement rates.
  • Facilitated communication between patients, families, medical professionals, support staff, insurance carriers using effective interpersonal skills.
  • Improved operational efficiency by maintaining an organized filing system for easy retrieval of medical records when needed.
  • Provided exceptional customer service while handling sensitive personal information in accordance with privacy policies.
  • Supported clinical staff in delivering high-quality care through timely completion of necessary administrative tasks.
  • Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
  • Developed and maintained positive relationships with patients, providers, and other healthcare professionals to promote a collaborative work environment.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Monitored front areas so that questions could be promptly addressed.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Medical Office Assistant/Medical Biller

Westside Internal Medicine (Dr. Alan. Frankel)
06.1999 - 06.2002
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
  • Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
  • Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
  • Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
  • Collaborated effectively with interdisciplinary teams to optimize patient care plans based on individual needs and preferences.
  • Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
  • Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
  • Facilitated seamless coordination of appointments with specialists or diagnostic testing centers for comprehensive patient care services.
  • Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines.
  • Expedited claims processing by accurately updating ICD-10 codes in accordance with changes in diagnosis or treatment plans from physicians'' notes.
  • Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
  • Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
  • Improved office organization and accessibility by developing a user-friendly filing system for physical and digital patient records.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Registered patients and completed associated paperwork for accurate records.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Relayed care and medication advice to patients to relieve physicians during peak hours.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Prepared and processed patient referrals and transfer requests.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Answered phone calls and messages fora physician in a Internal Medicine medical facility, scheduling appointments, and handling patient inquiries.
  • Processed medical insurance claims and payments.
  • Received and routed laboratory results to correct clinical staff members.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Streamlined billing processes by implementing efficient procedures to improve accuracy and reduce errors.
  • Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
  • Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
  • Ensured timely payments from insurance providers through submission of accurate and complete claims.
  • Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
  • Trained new team members in medical billing software, increasing efficiency within the department.
  • Assisted patients in understanding insurance benefits, leading to a positive experience during their visit.
  • Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
  • Organized filing system for patient records, expediting access to essential documents when needed.
  • Reviewed outstanding balances owed by patients; initiated collection actions if necessary resulting in improved account recovery efforts.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Collected payments and applied to patient accounts.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Posted payments and collections on regular basis.
  • Filed and updated patient information and medical records.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Liaised between patients, insurance companies, and billing office.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Delivered timely and accurate charge submissions.
  • Adhered to established standards to safeguard patients' health information.
  • Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
  • Handled account payments and provided information regarding outstanding balances.
  • Monitored outstanding invoices and performed collections duties.
  • Collaborated with customers to resolve disputes.
  • Maintained accurate records of customer payments.
  • Utilized various software programs to process customer payments.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Generated monthly billing and posting reports for management review.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Created improved filing system to maintain secure client data.

Education

Business Education Council -

Rhondda College Of Further Education
Wales, United Kingdom
06.1983

Skills

  • Multitasking Prowess
  • Adaptable to Change
  • Time Management Capabilities
  • Interpersonal Relationship Building
  • Teamwork Orientation
  • Healthcare Billing Knowledge
  • Medical Terminology Expertise
  • Patient Scheduling Proficiency
  • Strong Communication Skills
  • Professionalism and Discretion
  • HIPAA Compliance Understanding
  • Office Administration Mastery
  • Appointment Coordination Abilities
  • Attention to Detail

Languages

Persian

Timeline

Medical Office Administrator

Westside Internal Medicine Dr. Jonathan Weaver
09.2009 - 01.2024

Medical Front Office Supervisor

Dr. Terry Schaack And Dr. Jonathan. Cole
06.2002 - 09.2009

Medical Office Assistant/Medical Biller

Westside Internal Medicine (Dr. Alan. Frankel)
06.1999 - 06.2002

Business Education Council -

Rhondda College Of Further Education

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Mahrokh (Maria) Silverman