Mahsa Maali
Mission Viejo,CA
Summary
Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
22
22
years of professional experience
Work History
Rolex Sales Associate
Swiss Watch Gallery
Mission Viejo, CA
10.2020 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Office Manager , General Electric Petrochemical
GE
Tehran, Iran
01.2014 - 07.2018
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed standard operating procedures for all administrative employees.
- Coordinated special projects and managed schedules.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Evaluated employee records and productivity to complete employee evaluations.
Client Services Advisor
Sterling Collision Center Auto
Tustin, United States
08.2011 - 06.2013
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Founder and Owner of Fine Dining Pas.tu Restaurant
Pas.tu
Balboa Island, United States
09.2004 - 03.2011
Assistant Manager
Bob Mackie Evening Gowns.
New Jersey, N.Y
01.1998 - 09.2001
Sales Associate
Nordstrom
New Jersey, N.Y
06.1994 - 03.1998
Education
Associate of Arts - Management of Fashion & Luxury Companies .
Bocconi University
Milan,Italy06.2015
Associate of Arts - Culinary Arts
CIA
N.Y. 07.2000
Bachelor of Arts - Arts And Entertainment Management
Azad Tehran
Tehran,Iran09.1996
Skills
Planogram Creation
- Retail Objectives
- Work Assignments
- Reading Comprehension
- Complex Problem-Solving
- Retail Loss Prevention
- Product Recommendations
- Inventory Control Procedures
- Policy and Procedure Adherence
- Sales Records Analysis
- Store Management
- Pricing Strategies
- Sales Leadership
Fluent in English & Farsi
Full professional proficiency.
Languages
English
Full Professional
Farsi
Native or Bilingual
Timeline
Rolex Sales Associate
Swiss Watch Gallery
10.2020 - 01.2022
Office Manager , General Electric Petrochemical
GE
01.2014 - 07.2018
Client Services Advisor
Sterling Collision Center Auto
08.2011 - 06.2013
Founder and Owner of Fine Dining Pas.tu Restaurant
Pas.tu
09.2004 - 03.2011
Assistant Manager
Bob Mackie Evening Gowns.
01.1998 - 09.2001
Sales Associate
Nordstrom
06.1994 - 03.1998
Associate of Arts - Management of Fashion & Luxury Companies .
Bocconi University
Associate of Arts - Culinary Arts
CIA
Bachelor of Arts - Arts And Entertainment Management
Azad Tehran
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