Mahshad Karimi
San Jose,CA
Summary
Customer Service and Business Associate with 4 years of experience, looking for opportunities in sales positions in a renowned company. Currently pursuing a Bachelor of Business Administration degree in Finance and legal studies at the University of San Francisco. Looking to leverage and shape my skills throughout challenges in the insurance industry.
Overview
4
4
years of professional experience
Work History
Product Operations Manager
Lululemon
San Jose, CA
11.2022 - Current
- Ensured compliance with industry regulations regarding products and services.
- Coordinated resources across multiple departments to ensure timely completion of projects.
- Proactively planned, prioritized, managed, and lead inventory processing and accuracy activities in accordance with standard operating procedures
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Used verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Implemented successful business strategies to increase revenue and target new markets.
Teller
Wells Fargo
Los Gatos, CA
08.2022 - 11.2022
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Provided exceptional customer service while accurately processing routine transactions.
Accountant
Mk Auto group
San Carlos, CA
05.2020 - 08.2022
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Maintained up-to-date knowledge of Generally Accepted Accounting Principles guidelines.
- Accurately processed various types of transactions for customers.
- Proactively followed-up with customers by phone and email to ensure a positive experience.
- Resolved issues based on throughout investigations of concerns.
- Provided customers with consultations regarding interest rates and monthly payments.
Education
BBA - Finance
University of San Francisco
San Francisco, CA05.2025
Associate of Arts - Architecture
West Valley College
Saratoga, CA05.2023
Skills
- Communication Skills
- Critical Thinking and Problem Solving
- Cash handling
- Time Management
- Customer Service
- Excellent Verbal and Communication skills
- Teamwork and Collaboration
- Office Tools and Microsoft Office Skills
- Risk Management
- Multi-tasking skills
- Extremely compassionate
- Ability to work under fast pace
Languages
Persian
Native/ Bilingual
English
Native/ Bilingual
Turkish
Professional
Timeline
Product Operations Manager
Lululemon
11.2022 - Current
Teller
Wells Fargo
08.2022 - 11.2022
Accountant
Mk Auto group
05.2020 - 08.2022
BBA - Finance
University of San Francisco
Associate of Arts - Architecture
West Valley College
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