Offering attention to detail paired with communication and engagement skills developed in fast-paced environments. Focused on carefully providing assistance, bringing an excellent understanding of customer service principles and team collaboration. Committed to developing new skills and adapting to any unfamiliar environment I come across.
Work History
Summer Free for All Cultural Events Attendent
1 Month
Portland Parks And Rec | 07.2026 - 08.2026
Enthusiastically provided information to visitors regarding summer events
Supported event setup and breakdown for movies, concerts, and festivals in the park
Communicated clearly with team members to ensure smooth collaboration
Gift Shop Crew
1 Year 8 Months
Oaks Amusement Park | 03.2023 - 11.2024
Executed responsibilities promptly. Collaborated with 3-5 team members to maintain product inventory, cleanliness, and organization
Warmly greeted and assisted guests with inquiries to enhance overall visitor experience
Carefully registered purchases to ensure customer satisfaction and a balanced till
Music & Arts Camp Intern
1 Month
Portland Public School District | 07.2023 - 08.2023
Monitored student engagement and connected with campers to ensure a positive learning environment
Conscientiously followed protocol to respond to emergencies and conflict
<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)
Tourism Promotion Coordinator & Cultural Events Coordinator at Consulate of Mexico in CalgaryTourism Promotion Coordinator & Cultural Events Coordinator at Consulate of Mexico in Calgary