Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mahuton Koudjo

Indianapolis,IN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

7
7
years of professional experience

Work History

Transportation Associate

Amazon
01.2022 - 06.2023
  • Perform various functions within yard, support site operations teams, internal transportation field teams, and external carriers, as needed, to ensure all trailers arrive and depart on time with zero defects and to maintain workflow for buildings
  • Operate Commercial Motor Vehicles (CMVs) on non-public roads or in yard to move trailers to/from dock and parking locations
  • Operate CMVs on public roads as required while staying on predetermined routes and using approved equipments
  • Complete driver vehicle inspection reports on equipment and notify managers of any maintenance or delivery issues encountered
  • Follow hostler and delivery schedules, track and report working hours and breaks at appropriate times, adhere to yard safety policies, obey all applicable traffic laws, and drive in accordance with weather/road conditions.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Inspected truck for defects and safe operating condition before, during and after trips.

Learning Ambassador

Amazon
02.2019 - 01.2022
  • Provided onsite training.
  • Served as translator from English to French.
  • Answered inquiries concerning standardized policies, procedures, and regulations
  • Fully understanding workflow and help reached daily production goals.
  • Providing vacation coverage for Process Assistant
  • Print/Copy papers.
  • Lead small group sessions to help new hires review and practice concepts.
  • Developed and implemented lesson plans to reinforce learning concepts and skills.

Customer service representative

IPC Le citoyen
03.2016 - 01.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted available products and services to customers during service, account management, and order calls.

Education

Certificate - Software Application Developer

Ivytech Community College
Indianapolis, IN
05.2023

Associate of Science - Software Development

Ivy Tech Community College of Indiana
Indianapolis, IN
05.2023

Bachelor of Arts - Human Resources

UPIB
Cotonou, Benin
11.2015

Skills

  • Java; SQL , Html , Python
  • Communication skills
  • Stocking and Replenishing
  • Data Evaluation
  • Prioritization
  • Technical Support
  • Microsoft Windows
  • Setting Up Files
  • Blackboard Learn
  • Complex Problem-Solving
  • Customer Service

Languages

English
Full Professional
French
Native or Bilingual

Timeline

Transportation Associate

Amazon
01.2022 - 06.2023

Learning Ambassador

Amazon
02.2019 - 01.2022

Customer service representative

IPC Le citoyen
03.2016 - 01.2019

Certificate - Software Application Developer

Ivytech Community College

Associate of Science - Software Development

Ivy Tech Community College of Indiana

Bachelor of Arts - Human Resources

UPIB

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Mahuton Koudjo