Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Mai Al-Majadi

Kuwait

Summary

Professional, conscientious hospitality worker with extraordinary interpersonal skills. Thorough, enthusiastic, and energetic with proven track record of exceeding customer satisfaction and loyalty.

Overview

19
19
years of professional experience

Work History

Hostess (Part-time)

Guten
10.2018 - 02.2019
  • Maintained warm and professional manner interacting with guests by phone and in person
  • Managed reservations, provided accurate waiting times and monitored waiting lists
  • Catered to guests who required extra attention, such as those with children, elderly, and/or special needs
  • By way of an upbeat approach, created friendly bonds with all guest, new and frequent


VIP Destination Consultant

Move One Relocation
10.2017 - 12.2018
  • Coordinated with the clients and created an itinerary which included client's special requests
  • Provided a unique view into the neighborhoods and cities around Kuwait
  • Navigated rental market and schools when necessary to oblige the needs of each client
  • Continually provided a personalized experience for each client


Group Coordinator/ Government Relations Officer

Crowne Plaza Hotel
05.2010 - 05.2012
  • Provided personalized service ensuring all requirements were handled professionally, accurately, and efficiently
  • Maintained accuracy of group blocks including cutoff date, room pick up, room type, suite blocks, rates etc
  • Nurtured positive relations with officials from Kuwaiti Ministries to ensure brand loyalty
  • Assisted billing department in outstanding payments from within the Ministry


Waitress & Food Prep

Mole Mole
05.2005 - 06.2008
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Processed orders and sent to kitchen employees for preparation, as well as assisted kitchen staff with preparations

Store Manager

Icing By Claire's
04.2004 - 04.2005
  • Created a comprehensive store brand, including marketing materials, store signage, and advertising
  • Managed my team, the inventory, and purchasing
  • Defined and implemented a formal product development process, resulting in an increase in sales
  • Maintained a healthy and fun working environment for my team ensuring team work and motivation


Hostess and Server

BUSY BEE CAFE
01.2000 - 01.2004
  • Prepared tables, cleaned, and set up tables in a timely fashion and ensure safety and hygiene standards were adhered to
  • Assisted chefs in preparation of daily requirements on opening shifts
  • Greeted incoming and escorted them to assigned dining area
  • Observed guests' needs throughout dining experience to ensure they receive high quality service


Education

Basic Studies -

American School of Kuwait
05.1993

Hospitality & Tourism Management - undefined

Duchess Community College
Poughkeepsie, NY

Skills

  • Bilingual
  • Punctuality and reliability
  • Client relations
  • Hospitality
  • Problem Resolution
  • Tactful and diplomatic
  • Service upselling

Accomplishments

  • Increased sales revenue exponentially within first month of employment at Guten by way of upbeat approach and client relationship cultivating
  • Recognized by management and clients for providing exceptional and personalized services at Move One Inc
  • Awarded certificate from management, as well as letters and trophies from hotel guest for going above and beyond service expectations
  • Achieved first place 3 consecutive months for reaching top sales at Icing by Claire's
  • Selected as sole hostess/server for a famed celebrity who reserved the cafe (Busy B) for him and his wife

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Hostess (Part-time)

Guten
10.2018 - 02.2019

VIP Destination Consultant

Move One Relocation
10.2017 - 12.2018

Group Coordinator/ Government Relations Officer

Crowne Plaza Hotel
05.2010 - 05.2012

Waitress & Food Prep

Mole Mole
05.2005 - 06.2008

Store Manager

Icing By Claire's
04.2004 - 04.2005

Hostess and Server

BUSY BEE CAFE
01.2000 - 01.2004

Hospitality & Tourism Management - undefined

Duchess Community College

Basic Studies -

American School of Kuwait

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Mai Al-Majadi