MAI ALBERT
Summary
Experienced Administrative Assistant at Methodist Medical Center, skilled in Microsoft Office and customer engagement. Streamlined office operations and improved data accuracy, resulting in enhanced patient satisfaction through effective record management and proactive communication. Known for exceptional multitasking abilities and organizational skills that significantly boost productivity and operational efficiency.
Overview
9
9
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
Methodist Medical Center
Dallas, US
08.2022 - Current
- Ensured effective time management by coordinating procedure timetables.
- Oversaw office supply inventory, ensuring efficient stock levels.
- Leverage computer systems expertise to boost data entry precision.
- Foster a risk management culture, mitigating potential operational issues proactively
- Maintain accountability through consistent communication.
- Maintained precise patient records while overseeing communication processes with stakeholders.
- Developed and integrated advanced office systems to enhance productivity.
- Delivered consistent project reporting to align with organizational objectives and optimize risk oversight.
- Offered essential administrative assistance, effectively managing diverse responsibilities like charting, form management, and procedure scheduling.
- Optimized departmental coordination by maintaining accurate records and fostering communication.
- Delivered timely project status reports, ensuring transparent communication.
- Executed multi-tasking responsibilities with precision to ensure seamless handling of critical documentation processes.
RECEPTIONIST
Affordable Dentist Near Me
Grand Prairie, US
07.2020 - 08.2022
- Welcomed patients, updated records, and ensured a smooth check-in process.
- Verified insurance coverage, developed treatment plans, and managed authorizations.
- Processed payments before procedures, ensuring accurate financial records
- Supported hiring by verifying documents, and facilitating onboarding activities.
- Managed comprehensive front desk operations, including patient data updates, payment collection, and maintaining accurate records for seamless dental care
- Facilitated smooth patient experiences by coordinating appointments, verifying insurance, and addressing inquiries, contributing to a positive clinic atmosphere.
- Assisted in the hiring process and new employee onboarding, ensuring proper documentation and integration, and supporting the clinic's growth and team cohesion.
SCRIBE & CALL CENTER SPECIALIST
KE Eye Center
Arlington, US
08.2018 - 06.2020
- Assisted physicians with charting and billing, ensuring accurate records, and timely submissions.
- Educated patients on eye care products, enhancing their understanding and satisfaction
- Managed office referrals and scheduled procedures, improving patient flow and care coordination
- Handled prior authorizations for procedures, reducing delays, and streamlining patient services.
- Optimized patient care by efficiently managing charting, billing, and prior authorizations, ensuring seamless healthcare delivery, and improved operational efficiency.
- Fostered patient trust through comprehensive education on eye care products, enhancing treatment adherence, and overall patient satisfaction.
- Contributed to improved patient care through meticulous record management.
PHARMACY TECHNICIAN
CVS Pharmacy
Arlington, US
06.2016 - 07.2018
- Assisted patients in finding over-the-counter products, enhancing customer satisfaction
- Applied sterile techniques to compound and fill prescriptions, maintaining safety standards
- Addressed pharmacy inquiries, contributing to streamlined operations and patient care
- Processed 50+ daily prescription orders, ensuring accuracy and compliance with pharmacy protocols, while maintaining a sterile environment.
- Guided patients in selecting appropriate OTC products for acute and chronic concerns, enhancing customer satisfaction, and health outcomes.
- Meticulously compounded prescriptions, using sterile techniques, adhering to strict quality control measures, and safety standards.
Education
BACHELOR OF SCIENCE - PUBLIC HEALTH
University of Texas at Arlington
Arlington, TX05.2023
Skills
- Microsoft Office
- Excel
- Customer Engagement
- Communication
- Data analytics
- SQL
- HIPAA
- Multi-tasking
- Medical terminology
- ICD
- CPT
- Highly organized
- Workday
- Computer proficiency
- Administrative operations
- Appointment scheduling
Timeline
ADMINISTRATIVE ASSISTANT
Methodist Medical Center
08.2022 - Current
RECEPTIONIST
Affordable Dentist Near Me
07.2020 - 08.2022
SCRIBE & CALL CENTER SPECIALIST
KE Eye Center
08.2018 - 06.2020
PHARMACY TECHNICIAN
CVS Pharmacy
06.2016 - 07.2018
BACHELOR OF SCIENCE - PUBLIC HEALTH
University of Texas at Arlington
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