Mai Bui
San Jose,CA
Summary
Goal driven sales management professional bringing 15 years career history in sales and proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions, and client engagement. Customer oriented, strategic thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels.
Multi-tasking and self motivated leader with expertise in expanding network connections and persuasively introducing products. Well versed in implementing pricing models, managing vendor relations and expanding territory. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
Overview
25
25
years of professional experience
Work History
Captain Sales and Service
Macy’s
06.2024 - Current
- Duties include to provide fast feedback and participate high level of customer service through problem solving, provide leadership with positive customer experience.
- Meet with people throughout the day to plan and monitor total store activities.
- Lead colleagues in the execution and completion of assigned tasks. Processing customer orders, and maintaining back of house areas to our standards for by Online Pickup in Store and Curbside service.
- Keep current on updated to services, promotion and policies. Coaching other colleagues on point of sale technology, radio frequency equipment, and applications used to assist in fulfillment of customer orders.
- Perform all applicable sales and support duties in addition to above.
- Direct in store customer experience by promoting our Macy’s mobile app.
- Focused on high level of customer service through problems solving, such as converting a return into an exchange.
- Daily perform store opening and closing procedures, including accessing the alarm system and setting the registers.
- Served as a reliable and dependable team member, consistently completing assigned tasks and supporting.
Customer Service Intake Specialist
Santa Clara County
03.2020 - 11.2022
- Duties include assist with opening and closing vote centers, setting up equipment and supplies, checking in and processing voters, distributing ballots, assisting voters with casting their ballots, explaining the use of voting equipment, ensuring that ballots are collected appropriately, answering voter questions, and printing, scanning.
- Conduct community outreach and presentations, voter education and voter registration. Recruits, instructs, trains, and evaluates temporary election workers such as office specialists.
- Secures polling places and reads precinct maps to assure compliance with State and Federal mandates and processes related paperwork within defined guidelines.
- Ensures election workers are compliant with departmental policies and standard operational procedures.
- Assists in coordination of bilingual ballots, voter information pamphlets, election supplies and inventories.
- Proof reads voter election information and sample ballot text. Receives, researches and resolves questions and concerns of election officers.
- Prepares correspondence and writes reports related to volunteer status and community outreach.
- Assists in the preparation of special equipment requirements and the delivery of precinct equipment and supplies to pooling places.
- Troubleshoots and may provide minor maintenance to electronic voting equipment.
- Verifies, calculates, enters, check hours worked for election workers and releases payroll to produce pay checks.
- Resolved customer complaints by actively listening and offering timely solutions.
- Provided constructive feedback during team meetings regarding potential improvements that could be implemented within the department.
Loan Processor
MERIWEST CREDIT UNION BANK
05.2021 - 07.2021
- Duties include assisting in the loan process by verifying information in all loan files, updating information on the computer system.
- Reviews incoming documents to assure complete and accurate information .
- Requests and verifies accuracies of incoming data and coordinates any problem with borrowers and loan originators.
- Receive credit reports, appraisal, and title.
- Prepares verification form for income, deposits and rent for mail, sending or telephone as requested.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
Sales Consultant Representative
PREMIER NISSAN OF SAN JOSE
01.2020 - 05.2021
- Duties include well informed advisers vehicle selection, performance, accessories, efficiencies, safety, features and functions.
- In addition, duties include vehicle test drive, negotiating sales and financing.
- Still maintaining an ongoing relationship, networking and services.
- Placed orders and answered customer question in person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Improved overall customer purchasing experiences to promote steady revenue.
- Followed up with clients after installations to assess quality service and customer satisfaction.
- Developed key customer relationships to increase sales.
- Collaborated with team members to achieve monthly and quarterly sales targets consistently.
- Boosted company reputation through exceptional customer service, resulting in increased repeat business.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
- Participated in weekly meetings with management to report on sales progress, discuss strategies for improvement, or highlight successes achieved during the period.
Loan Processor
CR REALTY & MORTGAGE
09.2007 - 10.2019
- Duties include processing loan application desktop underwriter submission.
- Attain supporting documents from customers, clear underwriting documents conditions and draw final loan documents.
- Similarly, duties include setting up signing with the title company and submitted application to credit analysts.
- Developed and maintained relationships with local real estate agents.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Meet with applicants to obtain information for loan applications and answered questions about processes.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Service Manager
Wells Fargo Bank
09.2007 - 10.2010
- Duties include supervised teller side operations and sales.
- Managed and resolved customer complaints to support positive service experience resulting in business loyalty.
- Trained and managed staff to drive high productivity, excellent performance and positive employee satisfaction and maintained standard operating procedures.
- Lead training and scheduling processes for tellers.
- Operated with high quality service as focus of business to drive exceptional sales growth.
- Coached and motivated operations staff in compliance, customer service and sales. Tracked key operations, service and sales.
- Supervised daily processing for tellers, vault and ATM cash balancing as well as wire transfers. Cross trained staff on operations policies and procedures. Prepared weekly staff schedule.
- Reviewed and recommended candidates for hire and followed company policies for interviewing training and termination.
- Created cost effective advertising programs and merchandising strategies to increase sales.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Increased repeat customer base by maintaining relationships with high profile clients and effectively managing service issues.
- Prepared for annual review of bank records for audit.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Customer Service Manager
BANK OF AMERICA
07.1999 - 09.2007
- Duties include supervised teller side operation and sales.
- Delivered fast, friendly and knowledgeable service for routine question and service.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted customer in making payment on accounts and setting up payment plans.
- Assessed customer account information to determine current issues and potential solutions.
- Interviewed, hired and trained new quality focused customer service representatives.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
MBA - Business Administration And Management
California State University, Fresno
Fresno, CA06-2018
Bachelor of Science - Business Administration
California State University, East Bay
Hayward, CA06-2016
Skills
- Leadership qualities
- Foreign language proficiency
- Problem-solving
- Operations management
- Decision-making
- Staff management
- Staff training
- Employee motivation
- Customer relationship management
- Maintaining compliance
- Goal setting
- Assignment delegation
Timeline
Captain Sales and Service
Macy’s
06.2024 - Current
Loan Processor
MERIWEST CREDIT UNION BANK
05.2021 - 07.2021
Customer Service Intake Specialist
Santa Clara County
03.2020 - 11.2022
Sales Consultant Representative
PREMIER NISSAN OF SAN JOSE
01.2020 - 05.2021
Loan Processor
CR REALTY & MORTGAGE
09.2007 - 10.2019
Service Manager
Wells Fargo Bank
09.2007 - 10.2010
Customer Service Manager
BANK OF AMERICA
07.1999 - 09.2007
MBA - Business Administration And Management
California State University, Fresno
Bachelor of Science - Business Administration
California State University, East Bay
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