Mai Chandler
Columbus,OH
Summary
Dynamic Recertification Specialist at Community Properties of Ohio with a proven track record in customer service and problem-solving. Skilled in HIPAA compliance and data management, I excel at assessing client needs and delivering tailored solutions, consistently exceeding expectations and enhancing patient satisfaction. Strong communicator dedicated to fostering collaborative relationships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Recertification Specialist
Community Properties of Ohio
Columbus, OH
05.2025 - Current
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Informed applicants of other agencies providing useful or related assistance.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
Surge Support Processor
Deloitte
Columbus, OH
03.2023 - 01.2025
- Responded to inquiries from applicants and internal teams regarding processing status and decisions.
- Entered data from applications into processing software, maintaining high data integrity.
- Ensured secure handling and confidentiality of applicant information.
- Ensured compliance with federal, state, and company policies throughout the processing cycle.
- Processed documents to maintain records and files.
- Utilized specialized processing software and systems effectively.
- Managed multiple applications simultaneously, prioritizing tasks to meet deadlines.
- Provided case management services and referrals to individuals requiring additional assistance.
- Attended case management team meetings to staff current clients and provide insight on caseloads.
Case Management Specialist
Franklin County Job And Family Services
Columbus, OH
10.2013 - 03.2023
- Interview customers to assess potential employability and self-sufficiency. Develop a cooperative plan of action with the customer.
- Provide linkage with prospective employers, community resources, legal entities, and community organizations.
- Act as an employment advocate and counsel customers in the development of an employability plan.
- Conduct an interactive interview to determine and re-determine eligibility for services. Based on the written plan developed with the customer, establish time frames for meeting goals, identify barriers, and develop viable strategies to address needs.
- Refer the customer for vocational testing and assessment, and conduct employability counseling. Prepare social summaries and medical packets to secure enhanced financial and medical benefits.
- Investigate case discrepancies, and complete appeal/compliance summaries by collecting all evidence to present during a hearing request that can benefit the appellant, or the agency.
Logistics / Production and Sourcing
Mast Logistics/ Bath and Body Works
Columbus City, Ohio
10.2018 - 03.2023
- Performed visual inspections of products to ensure product quality.
- Prepared reports summarizing findings from inspections and testing activities.
- Provided feedback to management on process improvements needed in order to meet customer requirements.
- Ensured that all safety regulations were followed during inspections and tests.
- Documented non-conforming items found during inspections according to established guidelines.
- Selected samples for use as test models.
- Inspected incoming material for correct size, shape, color, or other characteristics as required by customer orders.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
Administrative Assistant to the Director
The Neighborhood House
Columbus, OH
01.2008 - 06.2013
- Maintain a database detailing the progress and opportunities of program participants for our Essential Service Programs.
- Mother to Mother, Neighborhood Nest, Senior Options, and our Local Food Pantry.
- Actively recruit and educate the community to increase participation; support all events, including classes held on Saturdays, to accommodate the schedules of participants.
- Maintain frequent communication after assisting with the completion of assessment forms, and serve as a liaison between the director and community parties to assure that goals are completed.
- Participate and provide troubleshooting during community food pantry events.
- Assist with the preparation of bi-weekly, monthly, and quarterly reports.
- Contribute to the development of grants for the advancement of the Essential Service programs.
Education
Associate of Science - Criminal Justice
Kaplan University
Columbus, Ohio05-2009
Skills
- Excellent Customer Service
- Active Listening Skills
- Inbound & Outbound Calls
- Customer Interaction Skills
- Issue & Complaint Resolution
- Out Reach skills
- Microsoft Office Suite Expertise
- Data Entry & Maintenance
- Patient support
- Problem-solving
- Team collaboration
- Case needs assessment
- Report writing
- Verbal and written communication
- Client assessment
- Case planning
- HIPAA compliance
- File management
- Report generation
- Scheduling expertise
- Strong organization
- Document preparation
- Interpersonal relations
- Research
- Document handling
- Presentation development
- Spreadsheet tracking
- Conflict management
- Functional testing
- Inspection readiness validation
- Defect logging
Certification
- Community CASA Volunteer (GAL)
- Service Activities Youth Leader /Child Mentor
Education and Training
other
References
References available upon request.
Timeline
Recertification Specialist
Community Properties of Ohio
05.2025 - Current
Surge Support Processor
Deloitte
03.2023 - 01.2025
Logistics / Production and Sourcing
Mast Logistics/ Bath and Body Works
10.2018 - 03.2023
Case Management Specialist
Franklin County Job And Family Services
10.2013 - 03.2023
Administrative Assistant to the Director
The Neighborhood House
01.2008 - 06.2013
Associate of Science - Criminal Justice
Kaplan University
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