Mai Duyen Trinh
Las Vegas,Nevada
Summary
I am a hardworking employee with customer service, multitasking, and time management abilities. I am very devoted to giving every customer a positive and memorable experience. I am also good at team working.
I have been working as a non profit employee for my local church for almost 10 years from my personal passion for flowers and my faith for God.
Overview
21
21
years of professional experience
Work History
Floral Designer
Our Shrine Lady of Lavang Church
Las Vegas, NV
10.2018 - Current
- Designed floral arrangements for church events and special occasions.
- Coordinated with parishioners to fulfill floral requests and preferences.
- Selected fresh flowers and materials for various floral projects.
- Collaborated with church staff to enhance event decor through flowers.
- Created seasonal displays that aligned with church themes and celebrations.
- Maintained cleanliness and organization of floral workspace and supplies.
- Managed inventory of floral supplies to ensure availability for events.
General Manager
Desert Wireless LLC
Las Vegas, NV
08.2014 - Current
- Oversaw daily operations to ensure efficiency and quality standards.
- Managed staff recruitment, training, and performance evaluations effectively.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
Cocktail waitress
Bellagio Hotel and Casino
Las Vegas, NV
10.2010 - 09.2012
- Managed cocktail orders efficiently in a fast-paced environment.
- Delivered exceptional customer service to enhance guest experience.
- Maintained cleanliness and organization of the bar area.
- Collaborated with bartenders to ensure timely drink service.
- Handled cash transactions accurately and securely during shifts.
- Greeted customers and provided menus to guests.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Cocktail Server
Treasure Island Resort and Casino
Las Vegas, Nevada
09.2009 - 09.2010
- Provides fast (20 minute or less round time), friendly, professional beverage service to pool guests; carries full trays on every round
- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
- Maintains clean and stocked workstation
- Handles money according to procedure
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines
- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- Provides personalized service and uses guest name
- Resolves service problems according to guidelines
Pho Vietnamese Restaurant Hostess
Treasure Island Resort and Casino
Las Vegas, Nevada
06.2006 - 09.2009
- Greet all guests in a positive, welcoming manner as they arrive.
- Seat guests following proper rotation and accommodating all guest requests when possible.
- Bid farewell to guests, using their name when known and encouraging them to return.
- Clean menu covers, replace inserts and maintain general tidiness of podium area where necessary.
- Answer telephone and direct calls where necessary.
- Anticipate the guests’ needs and responding appropriately with a sense of urgency.
- Work as a team, assisting with all guests’ and employees’ needs and inquiries.
- Effectively communicate with management, chefs in order to fulfill and address any issues or needs requested by guests and or other employees.
Waitress
KimLong restaurant
Las Vegas
07.2004 - 06.2006
- Take guests' food and beverage orders, utilizing suggestive selling techniques
- Serve all food courses and beverage items to the guest
- Greet guests in a positive, friendly manner and make them feel welcome
- Guide guests through all phases of their experience at the restaurant
- Consistently follow sequence of service utilizing all proper procedures standardized by the room management
- Work as a team, assisting all guests’ and employees’ needs and inquiries
Education
Floral Design
Las Vegas Floral Design School
05.2025 - 06.2025
Hospitality Management
College of Southern Nevada
Skills
- Microsoft Word
- Excel
- Outlook
- InfoGenesis
- Internet
- Flower selection
- Inventory management
- Customer relationship management
- Effective communication
- Time management
- Creativity
- Floral arrangement techniques
- Sales and marketing
References
Available upon request
Timeline
Floral Design
Las Vegas Floral Design School
05.2025 - 06.2025
Floral Designer
Our Shrine Lady of Lavang Church
10.2018 - Current
General Manager
Desert Wireless LLC
08.2014 - Current
Cocktail waitress
Bellagio Hotel and Casino
10.2010 - 09.2012
Cocktail Server
Treasure Island Resort and Casino
09.2009 - 09.2010
Pho Vietnamese Restaurant Hostess
Treasure Island Resort and Casino
06.2006 - 09.2009
Waitress
KimLong restaurant
07.2004 - 06.2006
Hospitality Management
College of Southern Nevada